IT Service Desk Engineer - Rapid Tech Support Pro

Intelegencia; Tarlac City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Intelegencia in the Philippines is seeking an IT Service Desk Engineer to deliver first-line technical support to end-users. You will troubleshoot hardware, software, and network issues, install and maintain systems, and document configurations in a fast-paced environment.

The ideal candidate has 1–2 years IT support experience, solid Windows OS and Microsoft 365 knowledge, and strong communication skills. ITIL/CompTIA certifications are a plus.

Qualifications

• Diploma or Bachelor's degree in IT, CS, or related field.
• 1–2 years of IT support/helpdesk experience.
• Solid knowledge of Windows OS and Microsoft 365.
• Strong communication and customer service skills.
• Certifications like CompTIA A+, Network+, ITIL are an advantage.

Responsibilities

• Provide first-level technical assistance via phone, email, and remote tools.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Escalate complex issues and monitor progress to completion.
• Document support requests and system configurations.
• Support IT asset management, system upgrades, and routine maintenance.

Skills

Windows OS

Microsoft 365

Networking basics

Customer service

Communication

Problem-solving

Independent worker

Education

Diploma or Bachelor's degree in Information Technology or Computer Science

Tools

Microsoft 365

Job description

Intelegencia in the Philippines is seeking an IT Service Desk Engineer to deliver first-line technical support to end-users. You will troubleshoot hardware, software, and network issues, install and maintain systems, and document configurations in a fast-paced environment.

The ideal candidate has 1–2 years IT support experience, solid Windows OS and Microsoft 365 knowledge, and strong communication skills. ITIL/CompTIA certifications are a plus.