Engineer I, IT Technical Support

inspiro; Makati; On-site; PHP 279,000 - 469,000; Full time

Job summary

inspiro is seeking a technically inclined IT support candidate in Metro Manila. The role focuses on desktop and application support, incident management, and end-user assistance across diverse operating systems.

The ideal applicant has a technical degree, strong English communication, and hands-on experience with ticketing systems. Certifications (e.g., MCP, A+, MDST) are preferred, with familiarity in ISO/IEC quality and security standards as an asset.

Qualifications

• Must have basic IT support competencies: hardware/software troubleshooting, incident handling, and end-user assistance.
• Proficiency in internet usage, MS Office, and multiple operating systems.
• Good spoken and written English communication skills.
• Experience in desktop and application support troubleshooting and incident management.
• Preferred knowledge in network and system administration.
• Certifications such as Microsoft Certified Professional, A+, or Microsoft Desktop Support Technician are a plus.
• 1 year experience in technical support, ticketing systems, and typical corporate IT end-user requirements.
• Familiarity with external quality and audit standards (ISO 9001, ISO 27001, PCI DSS, etc.) is a plus.

Skills

Internet usage

Microsoft Office

Operating Systems

English communication

Desktop & application support

Incident management

Network knowledge

System administration knowledge

IT certifications

Technical support experience

Ticketing systems

Quality & audit standards (ISO 9001///

Education

Technical/IT degree or related

BS Computer Engineering / Electronics & Computer Technology / Computer Science & IT

Job description

Graduate of any Technical or IT-related courses (such as BS Computer Engineering, Electronic and Communication Engineering, Electronics and Computer Technology, Computer Science and Information Technology)

Must be proficient in internet usage, Microsoft Office products, various Operating Systems, and other productivity tools

Must have good oral and written English communication skills

Must have working knowledge in Desktop and Application support troubleshooting

Must have experience in Incident Management

Preferably with basic knowledge in Network and System Administration

Preferably with certification in the following: Microsoft Certified Professional, A+, and/or Microsoft Desktop Support Technician

Preferably with 1 year experience in technical support, Ticketing systems, and typical corporate IT client end-user requirements

Preferably with working knowledge in the implementation or compliance to external Quality and Audit standard such as ISO 9001, ISO 27001, PCIDSS, etc.