IT Technical Support Associate

Top1Movers Worldwide Inc.; Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

Top1Movers Worldwide Inc. is seeking an IT Associate to manage and support the company’s IT systems, ensuring uninterrupted brokerage applications and secure infrastructure.

You will handle network and security management, monitor servers, support logistics software, and train staff on proper system use.

Bachelor’s degree in IT/CS/IS and 1–2 years IT support; familiarity with Windows/Linux, ERP/logistics systems, SQL basics, and cybersecurity is expected.

Qualifications

• Bachelor’s degree in IT/CS/IS or related field.
• 1–2 years IT Tech Support experience (preferably in logistics/brokerage/operations).

Responsibilities

• Provide IT support for brokerage-related systems (documentation, shipment tracking, client portals).
• Manage LAN/WAN, internet connectivity, and firewall configuration.
• Assist in maintaining servers, networks and IT infrastructure.
• Troubleshoot hardware, software and connectivity issues.
• Provide first-level technical support to employees and train on proper system use.
• Assist in developing user guides and IT process documentation.
• Ensure data integrity of operational and client databases; perform backups and recovery tests.
• Assist in generating system-based reports for management.

Skills

Strong problem-solving

Analytical skills

Communication and coordination

Attention to detail and data security

Education

Bachelor's degree in IT/CS/IS or related field

Tools

Windows/Linux servers

Network administration

ERP or logistics/brokerage systems

SQL basics

Cybersecurity best practices

Hardware/software troubleshooting

Job description

The IT Associate is responsible for the overall management, maintenance, and support of the company's information technology systems, ensuring uninterrupted operations of business-critical applications used in brokerage processes such as documentation, customs clearance, shipment tracking, and internal communication systems. The role supports operational efficiency by ensuring secure, reliable, and optimized IT infrastructure.

Key Responsibilities

Network & Security Management

• Manage LAN/WAN, internet connectivity, and firewall configuration.
• Implement cybersecurity measures to protect sensitive shipment and client data.

Systems & Infrastructure Assistance

• Assisting in maintaining and monitoring company servers, networks, and IT infrastructure.
• Troubleshoot hardware, software, and connectivity issues.

Application & Business System Support

• Provide basic technical support for brokerage-related systems (customs documentation, shipment tracking, client portals).
• Assist in system configuration to align with operational requirements.

User Support & Training

• Provide first-level technical support to employees.
• Train and explain to employees on proper use of systems and applications.
• Assisting in developing user guides and IT process documentation.

Data Management & Reporting

• Ensure data integrity of operational and client databases.
• Perform regular data backups and recovery testing.
• Assist in generating system-based reports for management.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or related field.
• At least 1-2 years of IT Tech Support experience (preferably in logistics, brokerage, or operations-driven industries).

Technical Skills

• Knowledge of Windows/Linux servers and network administration
• Familiarity with ERP or logistics/brokerage systems
• Understanding of database management (SQL basics preferred)
• Cybersecurity awareness and best practices
• Hardware/software troubleshooting

Soft Skills

• Strong problem-solving and analytical skills
• Ability to work under pressure in an operations-driven environment
• Good communication and coordination skills
• High attention to detail and data security awareness