It Technical Support

SmartLine Human Resource Services Inc; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A staffing agency in the Philippines seeks an IT Staff/Technical Staff member to provide technical support and assistance. Responsibilities include diagnosing issues, configuring systems, and maintaining equipment inventory. The ideal candidate has a bachelor's degree in IT and 0–2 years of relevant experience. Strong communication and problem-solving skills are essential for this role.

Qualifications

• 0–2 years of experience in IT support or related fields.
• Ability to provide support remotely and on-site as needed.

Responsibilities

• Provide technical support and assistance to users.
• Diagnose, troubleshoot, and resolve technical problems.
• Install and configure computer systems and applications.
• Assist in maintaining inventory of IT equipment.

Skills

Strong understanding of computer systems

Excellent communication skills

Strong problem-solving skills

Education

Bachelor’s degree in Information Technology

Job description

• Provide technical support and assistance to users experiencing hardware and software issues.
• Diagnose, troubleshoot, and resolve technical problems in a timely manner.
• Install and configure computer systems and applications for new users.
• Assist in maintaining inventory of IT equipment and software licenses.
• Document incidents and resolutions in the help desk system to improve future support.

Requirements

• IT STAFF/TECHNICAL STAFF
• MAKATI/BLEMENTRITT AREA
• Educational Qualifications: Bachelor’s degree in Information Technology or a related field.
• Experience Level: 0–2 years of experience in IT support or related fields.
• Skills and Competencies: Strong understanding of computer systems, hardware, and software applications.
• Skills and Competencies: Excellent communication and interpersonal skills for user support.
• Qualities and Traits: Strong problem-solving skills and the ability to work under pressure.
• Responsibilities and Duties: Ability to provide support remotely and on-site as needed.