IT Technical Support

Musmedia Technologies Opc; Albay; On-site; PHP 223,200 - 334,800; Full time

Job summary

A local technology company in Albay is looking for an IT Technical Support Specialist to provide technical assistance and support for hardware, software, and network issues. Ideal candidates should be detail-oriented and possess good customer service skills. Experience is a plus but not mandatory, as training will be provided. A flexible schedule, including weekends, is required.

Qualifications

• Trustworthy and pleasant personality.
• Experience in IT support preferred but not required.
• Ability to work flexible hours, including weekends or holidays.

Responsibilities

• Provide troubleshooting for hardware, software, and network issues.
• Assist in the installation of computer systems and software.
• Monitor and maintain the company's IT infrastructure.

Skills

Customer service skills

Troubleshooting

Detail-oriented

Education

High School Graduate or higher

Job description

The IT Technical Support Specialist is responsible for providing technical assistance and support to end users. This includes diagnosing and troubleshooting hardware, software, and network-related issues, ensuring optimal system performance, and assisting in the implementation of IT solutions.

Technical Support

• Provide timely and accurate troubleshooting for hardware, software, and network-related issues.
• Respond to help desk requests via phone, email, or in person.
• Assist in the installation and configuration of computer systems, software, and peripherals.

System Maintenance

• Perform routine maintenance tasks, such as software updates, system patches, and hardware checks.
• Monitor and maintain the company’s IT infrastructure, ensuring that systems are secure and operational.

User Assistance and Training

• Offer guidance and training to end-users on software, hardware, and network tools.
• Assist with troubleshooting and resolving issues related to email, printing, network connectivity, and more.

Documentation and Reporting

• Maintain detailed records of all technical issues and their resolutions in the help desk system.
• Generate reports related to system performance, support requests, and common problems.

Collaborate with IT Team

• Work closely with other IT professionals to identify and resolve complex technical issues.
• Assist in system upgrades, migrations, and implementing new technologies.

Qualifications

• Trustworthy and with pleasing personality
• High School Graduate, ALS ,Senior/Junior High or Higher
• With experience is a plus or w/o experience as long as willing to be trained
• Can work shifting schedule, flexible hours including weekends or holiday
• Physically fit
• With valid original barangay and police clearance
• Good with customer service is an edge
• Detail-oriented, and good with customers