IT Project Manager

WPH Digital Pte Ltd; Muntinlupa; On-site; PHP 700,000 - 900,000; Full time

Job summary

A technology firm is seeking a customer-oriented IT Project Manager in Muntinlupa. The role involves ensuring timely delivery of IT maintenance and service projects while coordinating with clients and technical teams. Candidates should possess a degree in Information Technology or a related field and at least 1 year of relevant experience. Key responsibilities include quality assurance, issue resolution, and enhancing customer satisfaction.

Qualifications

• Minimum Degree in Information Technology, Computer Science, or equivalent.
• At least 1 year of experience in IT Software or related field preferred.
• Certifications in Project Management are advantageous.

Responsibilities

• Ensure high quality services and deliverables.
• Assist maintenance customers with issues and queries.
• Manage timely delivery of IT projects.
• Liaise with clients to identify project requirements.

Skills

Customer-oriented

Communication skills

Multi-tasking

Working knowledge in MS Office

Project Management

Visio

Education

Minimum Degree in Information Technology or Computer Science

Tools

MS Office

Project Management Software

Visio

Job description

Hybrid - Muntinlupa 1‑3 Yrs Exp Bachelor Full‑time

We are seeking a customer‑oriented IT Project Manager to ensure the successful and timely delivery of IT maintenance and service projects. This role requires close coordination with clients and technical teams to uphold service level agreements, resolve issues promptly, and maintain high levels of customer satisfaction.

Job Duties

• Ensuring a high level of quality in the services and deliverables provided by the company
• Involved in the quality assurance and service level agreement of maintenance projects
• Actively assisting maintenance customers to monitor issues, changes, and handle queries they have
• Work with the technical team to ensure that all fixes for maintenance projects are delivered on time
• Manage and ensure timely delivery of projects
• Liaising with clients to discuss and identify their project requirements
• Evaluate and resolve any discrepancies and problems that arise during project delivery
• Actively engaging customers to find out their level of satisfaction with the services provided
• Initiate processes to improve the service level provided by the company
• Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives
• Ensure project output consistently meets requirements and standards
• Conduct User Requirement Workshops
• Conduct User Training sessions

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science or equivalent.
• Preferably at least 1 year of experience in IT Software or related field.
• Certifications in Project Management are advantageous.
• Working knowledge in MS Office, Project Management and Visio.
• Able to handle multiple tasks/projects simultaneously.
• Customer-oriented person with excellent communication skills, both written and verbal.