IT Technical Support

HOTWARE SOLUTIONS PHILIPPINE INC.; Davao del Sur; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technology solutions provider in Davao del Sur is seeking a Technical Support Specialist to diagnose and resolve technical issues related to hardware and software. The ideal candidate will have a degree in IT, experience in IT support, and strong problem-solving skills. Responsibilities include assisting users with technical problems and maintaining systems up-to-date. Competitive salary and growth opportunities are available.

Qualifications

• 1-3 years of experience in IT support or a related role.
• Equivalence of technical certifications (e.g., CompTIA A+, Microsoft Certified IT Professional).

Responsibilities

• Provide support to employees or customers by responding to queries.
• Install, configure, and upgrade software and hardware on systems.
• Assist with network-related issues such as Wi-Fi setup and VPN connections.

Skills

Knowledge of operating systems (Windows, macOS, Linux)

Familiarity with network configurations and protocols

Problem-Solving Abilities

Communication Skills

Customer Service Skills

Education

Degree in Information Technology, Computer Science, or a related field

Job description

Overview

Troubleshooting and Technical Support: Diagnose and resolve technical issues related to hardware, software, or network problems. This includes assisting users with computer malfunctions, software installations, or internet connectivity issues.

Responsibilities

• User Assistance: Provide support to employees or customers by responding to queries and guiding them through technical problems via phone, email, or remote desktop tools.
• System Setup and Configuration: Install, configure, and upgrade software and hardware on systems, including computers, printers, and other peripherals.
• Software Installation and Updates: Install, update, and maintain software applications and operating systems. Ensure users are running the correct software versions and that systems are up-to-date.
• Network Support: Assist with network-related issues such as Wi-Fi setup, VPN connections, and LAN configurations. Ensure network security protocols are followed.

Qualifications

• Education: A degree in Information Technology, Computer Science, or a related field, or equivalent technical certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) is often preferred.
• Experience: Prior experience in IT support or a related role (typically 1-3 years), with familiarity in troubleshooting both hardware and software problems.

Technical Skills

• Knowledge of operating systems (Windows, macOS, Linux).
• Familiarity with network configurations and protocols.
• Experience with software installation and updates.
• Understanding of IT security practices.
• Problem-Solving Abilities: Strong analytical skills to diagnose and resolve technical issues efficiently.
• Communication Skills: Excellent written and verbal communication skills to interact effectively with users and provide clear instructions or explanations.
• Customer Service Skills: Ability to maintain a helpful and professional demeanor while addressing user issues, providing excellent service.