IT Technical Support

Magic Payment Inc.; Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

Magic Payment Inc. in Manila is seeking an experienced IT Support Specialist to provide first-level hardware, software, network, and account assistance to employees.

You will troubleshoot desktops, laptops, printers, and peripherals, install OS updates, escalate complex issues, and support backups, security patches, and policy adherence in a fast-paced environment. Qualifications include a Bachelor’s in IT/CS/CE or equivalent, 3–5 years in IT support or admin, strong Windows/macOS skills, basic

Qualifications

• Bachelor’s degree in IT/CS/CE or related field.
• 3–5 years in IT support or help desk, or system administration.

Responsibilities

• Provide first-level support to employees for hardware, software, network, and account-related issues, in person, by phone, email, or ticketing system.
• Troubleshoot and resolve problems with desktops, laptops, printers, mobile devices, and peripherals.
• Install, configure, and update operating systems, applications, and security patches.
• Escalate complex issues to senior IT staff or vendors and follow up until resolved.

Skills

Windows troubleshooting

macOS troubleshooting

Linux basics

Networking fundamentals

Excel reporting

Documentation habits

Communication skills

Customer service

Problem-solving

Education

Bachelor's degree in IT/CS/CE or related field

Tools

Microsoft 365

Google Workspace

Active Directory

Job description

Key Responsibilities:

Technical Support

• Provide first-level support to employees for hardware, software, network, and account-related issues, in person, by phone, email, or ticketing system.
• Troubleshoot and resolve problems with desktops, laptops, printers, mobile devices, and peripherals.
• Install, configure, and update operating systems, applications, and security patches.
• Escalate complex issues to senior IT staff or vendors and follow up until resolved.

System and User Administration

• Create, modify, and deactivate user accounts, email accounts, and access permissions (e.g., Microsoft 365, Google Workspace, Active Directory).
• Handle onboarding and offboarding of employees, including equipment setup and retrieval.
• Assist in monitoring network performance, Wi-Fi, VPN, and server health.
• Perform routine backups and help verify data recovery procedures.

IT Asset and Administrative Duties

• Maintain an accurate inventory of IT assets, licenses, and warranties.
• Coordinate procurement of IT equipment and software, including quotations and vendor follow-ups.
• Prepare and maintain IT documentation, user guides, and support records.
• Prepare periodic reports on tickets, asset status, and recurring issues.

Security and Compliance

• Support implementation of cybersecurity policies, such as password standards, antivirus, and endpoint protection.
• Help identify and report security incidents or suspicious activity.
• Promote user awareness of data privacy and safe computing practices.

Qualifications:

Education

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field; or equivalent technical training and experience.

Experience

• 3-5 years of experience in IT support, help desk, or system administration

Technical Skills

• Solid knowledge of Windows and macOS troubleshooting; basic familiarity with Linux is an advantage.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).
• Experience with Microsoft 365, Google Workspace, or Active Directory administration.
• Basic knowledge of backup solutions, antivirus, and endpoint security tools.
• Proficiency with Microsoft Office tools, especially Excel, for reporting and inventory tracking.

Soft Skills

• Strong communication skills; able to explain technical issues in plain language.
• Patient, customer-service oriented, and able to handle multiple requests under pressure.
• Good organization, attention to detail, and documentation habits.
• Problem-solving mindset with the initiative to learn new tools and technologies.
• Sound judgment and integrity when handling confidential information and system access.