IT Technical Support

Global Strategic; Mandaluyong; Sur place; PHP 223 200 - 334 800; Temps partiel

Résumé du poste

A reputable technology services company in Mandaluyong is looking for a part-time technical support specialist to provide hands-on technical assistance. The role includes offering support for various email services and VOIP systems, troubleshooting issues related to account management, and helping onboard new employees. Candidates should hold a Bachelor's degree and have 1-3 years of relevant experience. This position is on-site, offering a dynamic work environment in Metro Manila.

Qualifications

• 1-3 years of experience in technical support or related field.
• Strong problem-solving skills with the ability to troubleshoot technical issues.
• Excellent communication skills for assisting users effectively.

Responsabilités

• Provide technical support via multiple channels for email services and VOIP.
• Troubleshoot technical issues related to email access and account setups.
• Collaborate with IT to resolve complex technical challenges effectively.
• Assist in onboarding new employees to tech resources.

Formation

Bachelor's degree

Description du poste

On-site - Mandaluyong 1-3 Yrs Exp Bachelor Part-time

Job Description

• Provide technical support via email, phone, chat and ticketing system for email services (Exchange, Outlook, Google Workspace), VOIP services, and computer-related issues.
• Troubleshoot and resolve technical issues related to email and account logins, password resets, account configurations, and email client setup, and account management across various platforms and services.
• Collaborate with IT teams to upscale and resolve complex technical issues promptly.
• Assist in onboarding new employees and contractors onto tech resources.

Working Location

22nd Floor, Robinsons Cybergate Center 3, Pioneer Street, Cybergate Complex, Mandaluyong City, Robinsons Cybergate Tower 3. Cybergate Complex, Pioneer St, Mandaluyong City, 1550 Metro Manila, Philippines