IT Technical Support

Global Strategic; Bacolod; On-site; PHP 223,200 - 334,800; Part time

Job summary

A leading tech support company in Bacolod is seeking a part-time technical support specialist. Responsibilities include providing support for email services, troubleshooting technical issues, and assisting in onboarding new employees. Ideal candidates should have a bachelor's degree and 1-3 years of experience in technical support. This role requires effective communication skills and the ability to collaborate with IT teams to resolve issues promptly.

Qualifications

• 1-3 years of experience in technical support or related field.

Responsibilities

• Provide technical support via email, phone, chat and ticketing system.
• Troubleshoot and resolve technical issues related to email and account logins.
• Collaborate with IT teams to resolve complex issues.
• Assist in onboarding new employees onto tech resources.

Education

Bachelor's degree

Job description

On-site - Bacolod 1-3 Yrs Exp Bachelor Part-time

Job Description

• Provide technical support via email, phone, chat and ticketing system for email services (Exchange, Outlook, Google Workspace), VOIP services, and computer-related issues.
• Troubleshoot and resolve technical issues related to email and account logins, password resets, account configurations, and email client setup, and account management across various platforms and services.
• Collaborate with IT teams to allocate and resolve complex technical issues promptly.
• Assist in onboarding new employees and contractors onto tech resources.