IT Technical Support

Nextvas Inc.; Laguna; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technology company in the Philippines is seeking a Junior Technical Support Specialist to provide assistance to end-users with hardware and software issues. The ideal candidate will hold a Bachelor's degree in Computer Science and possess strong problem-solving abilities. Responsibilities include monitoring system performance, assisting with installations, and documenting support requests. This role requires flexible hours and collaboration with IT staff to enhance systems performance.

Qualifications

• 0–2 years of experience in a technical support role.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively within a team environment.
• Availability to work flexible hours as needed.

Responsibilities

• Provide technical support to end-users for hardware and software issues.
• Monitor system performance and troubleshoot any technical problems.
• Assist in the installation and configuration of IT equipment.
• Document support requests and resolutions in the ticketing system.
• Collaborate with other IT staff to improve systems and infrastructures.

Skills

Monitoring Tools (Prometheus, Grafana)

Database Management (SQL, MongoDB)

Web3.js

Education

Bachelor’s degree in Computer Science or related field

Job description

Nextvas Inc

Description

• Provide technical support to end-users for hardware and software issues.
• Monitor system performance and troubleshoot any technical problems.
• Assist in the installation and configuration of IT equipment.
• Document support requests and resolutions in the ticketing system.
• Collaborate with other IT staff to improve systems and infrastructures.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science or related field
• Experience Level: Junior: 0–2 years
• Qualities and Traits: Strong problem-solving skills and attention to detail
• Responsibilities and Duties: Ability to work effectively within a team environment
• Working Conditions: Availability to work flexible hours as needed

Technical Skills

• Monitoring Tools (Prometheus, Grafana)
• Database Management (SQL, MongoDB)
• Web3.js