Technical Support Representative (Operators)

Nextvas Inc.; Laguna; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technical solutions provider is seeking a Technical Support Representative to operate and maintain VR systems and gaming devices. Ideal candidates should have graduated in a technical discipline and possess strong technical communication skills. Responsibilities include monitoring machine performance, reporting errors, and coordinating with engineers for troubleshooting. The role requires attention to detail and adaptability in a fast-paced, high-tech environment.

Qualifications

• Fluent in English, both written and spoken.
• Ability to document issues and provide clear reports.
• Experience in IT/network troubleshooting preferred.

Responsibilities

• Operate and oversee machines like VR systems and gaming devices.
• Monitor machine performance to ensure smooth operation.
• Report any machine errors or malfunctions.

Skills

Technical communication skills

Problem-solving skills

Attention to detail

Adaptability to high-tech environments

Education

Graduate of any related course in Mechanical, Electrical, Electronics, Computer, Information Technology, or other Engineering/Technical field

Tools

VR equipment

Arduino

Raspberry Pi

Job description

Technical Support Representative (Operators)

Nextvas Inc.

Key Responsibilities

• Operate and oversee machines such as VR systems, gaming devices, and PCs during daily activities.
• Monitor machine performance to ensure smooth and efficient operation.
• Perform basic machine checks and routine preventive tasks to avoid downtime.
• Follow standard operating procedures (SOPs) and safety guidelines while handling equipment.
• Report any machine errors, malfunctions, or unusual activity to supervisors or engineers.
• Coordinate with US-based engineers for remote troubleshooting and guidance.
• Maintain accurate logs of machine usage, performance, and operational status.
• Assist in managing machine-related inventory and supplies, alerting management when stock is low.
• Support overall site operations by ensuring machines are ready and available for use.

Requirements & Qualifications

• Graduate of any related course in Mechanical, Electrical, Electronics, Computer, Information Technology, or other Engineering/Technical field.
• Strong technical communication skills with fluency in English (written and spoken).
• Ability to document issues, elevate concerns, and provide clear reports.
• Technical aptitude with advanced systems such as VR equipment, drones, or interactive hardware
• Strong problem‑solving skills and the ability to act quickly under operational challenges.
• High attention to detail and accuracy in operating and monitoring equipment.
• Adaptability to structured, high‑tech, and fast‑paced environments.

Preferred Skills (Nice-to-Have)

• Familiarity with automation platforms and programmable hardware (e.g., Arduino, Raspberry Pi).
• Experience in IT/network troubleshooting (devices, configuration, internet setup).
• Basic programming knowledge (Python, C) for automation or diagnostics.