IT Technical Support

J-K Network Services; Taguig; Hybrid; PHP 279,000 - 334,800; Full time

Job summary

A technical services provider in Taguig is seeking a Technical Support Specialist to assist with troubleshooting and resolving issues related to computer systems and software. The ideal candidate should have a diploma in Information Technology and less than one year of experience in technical support. Strong communication skills and a customer-centric mindset are essential for this position. The role may also require shift work and can involve remote support.

Qualifications

• Less than 1 year of experience in technical support.
• Strong communication skills, patience, and a customer-centric mindset are crucial.

Responsibilities

• Provide technical assistance for computer systems, software, and hardware.
• Troubleshoot and resolve technical problems.
• Install and configure computer systems and applications.

Skills

Proficiency in troubleshooting

Familiarity with ServiceNow

Excellent problem-solving skills

Education

Diploma in Information Technology

Job description

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Troubleshoot and resolve technical problems via email, phone, or in-person.
• Install and configure computer systems and applications.
• Maintain records of issues and resolutions in the ticketing system.
• Collaborate with other IT team members to enhance service delivery.

Qualifications and Requirements

• Educational Qualifications: A diploma in Information Technology or a related field is required.
• Experience Level: Candidates should have less than 1 year of experience in technical support.
• Skills and Competencies: Proficiency in troubleshooting, familiarity with ServiceNow, and excellent problem-solving skills are essential.
• Responsibilities and Duties: Provide technical assistance, resolve hardware/software issues, and assist users with system inquiries.
• Working Conditions: The role may require shift work and can involve remote support.
• Qualities and Traits: Strong communication skills, patience, and a customer-centric mindset are crucial.