IT Technical Support Specialist

harlan + holden; Metro Manila; On-site; PHP 300,000 - 520,000; Full time

Job summary

harlan holden in Metro Manila seeks an IT Technical Support Specialist to provide frontline end-user assistance, diagnose and resolve hardware, software, and network issues, and help keep IT operations smooth.

You will support employees onsite and remotely, configure devices, monitor performance, and maintain documentation while upholding security standards and data privacy.

Qualifications

• Bachelor's degree in computer science, information technology, or a related field.
• Strong troubleshooting across Windows, macOS, and basic networking.
• Knowledge of IP addressing, DNS, DHCP, and Microsoft 365 administration.
• Experience with helpdesk or ticketing systems is an advantage.
• Excellent communication with a customer-service mindset.

Responsibilities

• Provide timely technical support to end-users via onsite and remote channels.
• Diagnose and resolve hardware, software, and network issues.
• Guide users with clear, professional communication.
• Monitor systems and maintain documentation of requests and resolutions.

Skills

Troubleshooting

Customer service

Communication

Windows

macOS

Networking basics

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

Ticketing systems

Job description

The IT Technical Support Specialist provides frontline assistance to end-users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role ensures smooth IT operations, maintains system reliability, and supports employees in maximizing productivity through effective use of technology.

What You’ll Do

1.User Support & Experience

• Provide timely technical support to end-users via onsite and remote channels.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through solutions with clear, professional communication.

2.Systems & Infrastructure Support

• Install, configure, and maintain operating systems, applications, and devices.
• Perform preventive maintenance on laptops, printers, and IT equipment.
• Monitor system performance and elevate complex issues when required.

3.Network & Connectivity

• Troubleshoot LAN/WAN connectivity and support Wi-Fi, VPN, and remote access.
• Maintain availability of shared drives and network resources.

4.Documentation & Compliance

• Maintain accurate records of support requests and resolutions.
• Support IT security standards, antivirus protection, and data privacy compliance.
• Recommend preventive solutions based on recurring issues.

What We’re Looking For

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Strong troubleshooting skills across Windows, macOS, and basic networking environments.
• Knowledge of IP addressing, DNS, DHCP, and Microsoft 365 administration.
• Experience using helpdesk or ticketing systems is an advantage.
• Excellent communication skills with a strong customer service mindset.