IT Specialist I (Technical Support)

Ibiden Philippines, Inc.; Santo Tomas; On-site; PHP 223,000 - 446,000; Full time

Job summary

Ibiden Philippines, Inc. in Batangas is seeking an IT Support Technician to provide technical assistance and end-user support for computer systems, hardware and software.

You will handle inventory, maintain network connectivity, configure and upgrade systems, troubleshoot issues, administer servers, and ensure timely responses to user requests. The role requires a 1-year relevant experience, onsite work, and willingness to work shifting schedules.

Qualifications

• Graduate of any four to five years computer-related course.
• At least one year relevant experience.
• Willing to work onsite.
• Amenable to work on a shifting schedule.

Responsibilities

• conducts inventory management of IT assets from receipt until disposal to ensure presence and availability of equipment.
• Prepares, monitors and maintains network connectivity to ensure continuous network operations.
• Configures, installs, maintains and upgrades computer systems hardware and software for end-users.
• Performs basic IT equipment troubleshooting; researches, diagnoses, simulates, isolates and resolves issues.
• Administers various servers; checks, monitors, maintains, backs up and resolves system problems to lessen downtime.
• Executes IT request endorsements; coordinates with end-users to identify requirements and deliver within lead time.
• Responds to all IT-related inquiries from end users.
• Prepares accurate and timely reports as required by superiors.

Skills

IT asset management

Networking & connectivity

System installation & maintenance

Troubleshooting

Server administration

User support

Education

Bachelor/Technical degree in computer-related field (4–5 years)

Job description

Provides technical assistance and support related to computer systems, hardware or software. Responds to queries, isolates problem, determines and implements solution.

Responsibilities

• Conducts inventory management of IT assets from receipt until disposal in order to ensure presence and availability of the equipment.
• Prepares, monitors and maintains network connectivity based on written procedures in order to ensure continuous network operations.
• Configures, installs, maintains and upgrades computer systems hardware and software for end-user's utilization.
• Conducts basic IT equipment troubleshooting; research, diagnose, simulate, isolate and identify solutions in order to resolve customer issues.
• Administers various servers; checks, monitors, maintains, backs-up and resolves system problems in order to lessen server downtime.
• Accomplishes IT request endorsements; coordinates, clarifies, communicates with the end-user to identify requirement and serves it within the set lead time for customer satisfaction.
• Responds to all IT-related inquiries from end users.
• Prepares accurate and timely reports, as may be required by superiors.

Qualification

• Graduate of any four (4) to five (5) years computer-related course.
• At least one (1) year relevant experience.
• Willing to work onsite.
• Amenable to work on a shifting schedule.