IT TECH SUPPORT

DDC Coolmakers & Powerbuilders Corporation; Philippines; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary package

Professional development opportunities

Certifications support

Job summary

DDC Coolmakers & Powerbuilders Corporation in Quezon City, Metro Manila is seeking an experienced IT Tech Support to ensure smooth operation of our technology infrastructure and support employees across all departments. You will be the frontline resource providing timely solutions to IT issues and contributing to overall productivity.

Responsibilities include handling end-user requests via phone, email, and in-person, diagnosing hardware/software/network problems, installing and maintaining

Qualifications

• High school diploma or vocational IT qualification is required.
• 2-4 years of IT support, help desk or technical support experience.
• Proficiency with Windows and/or Mac operating systems.

Responsibilities

• Provide first-line technical support to end-users via phone, email, and in-person.
• Diagnose, troubleshoot and resolve hardware, software and network issues.
• Install, configure and maintain computers, peripherals and software.
• Manage user accounts, permissions and access controls.
• Perform routine system maintenance, updates and patches.
• Document issues, resolutions and maintain support tickets.
• Provide training to end-users on software applications and IT best practices.
• Monitor system performance and identify potential issues.
• Assist with IT infrastructure projects and deployments.
• Maintain confidentiality and adhere to security policies.

Skills

IT support 2-4y

Windows/mac knowledge

Hardware troubleshooting

Networking basics

Remote support tools

Ticketing systems

Problem solving

Communication skills

Customer focus

Documentation

IT security basics

Education

High school diploma or equivalent

CompTIA A+ / Network+ preferred

Job description

About the role

DDC Coolmakers & Powerbuilders Corporation is seeking an experienced IT Tech Support professional to join our team in Quezon City, Metro Manila. This is a full-time position that plays a critical role in ensuring the smooth operation of our technology infrastructure and supporting our employees across all departments. As IT Tech Support, you will be the frontline technical resource, providing timely solutions to IT-related issues and contributing to the overall efficiency and productivity of our organization.

What you'll be doing

• Provide first-line technical support to end-users via phone, email, and in-person assistance
• Diagnose, troubleshoot and resolve hardware, software and network connectivity issues
• Install, configure and maintain computer systems, peripherals and software applications
• Manage user accounts, permissions and access controls across company systems
• Perform regular system maintenance, updates and patches to ensure optimal performance
• Document technical issues, resolutions and maintain accurate support tickets
• Provide training and guidance to end-users on software applications and IT best practices
• Monitor system performance and identify potential issues before they impact operations
• Assist with IT infrastructure projects and deployments as required
• Maintain confidentiality and adhere to company security policies and procedures

What we're looking for

• High school diploma or vocational qualification in Information Technology or related field; relevant certification (CompTIA A+, Network+, or equivalent) is preferred
• Proven experience of 2-4 years in IT support, help desk or technical support role
• Strong technical knowledge of Windows and/or Mac operating systems
• Proficiency in hardware troubleshooting, including desktops, laptops, printers and peripheral devices
• Understanding of networking concepts and ability to troubleshoot basic network connectivity issues
• Familiarity with remote support tools and ticketing systems
• Excellent problem-solving skills and ability to work methodically through complex issues
• Strong communication skills with the ability to explain technical concepts in simple terms to non-technical users
• Customer-focused approach with patience and professionalism when dealing with end-users
• Ability to multitask and manage multiple support requests effectively
• Attention to detail and commitment to maintaining accurate documentation
• Knowledge of IT security best practices and data protection principles is advantageous

What we offer

DDC Coolmakers & Powerbuilders Corporation is committed to supporting the professional development and wellbeing of our employees. We offer a competitive salary package, opportunities for continuous learning and professional growth, and a supportive work environment where your contributions are valued. We believe in fostering a collaborative culture that promotes innovation and employee satisfaction. Additionally, we provide access to industry training programmes and certifications to help you advance your career in the IT field.

About us

DDC Coolmakers & Powerbuilders Corporation is a dynamic organisation dedicated to delivering quality products and services. With a strong presence in Metro Manila, we pride ourselves on maintaining high standards of operational excellence, customer satisfaction and employee engagement. Our team is composed of skilled professionals who are passionate about their work and committed to driving the success of our business. We value integrity, innovation and collaboration, creating an environment where talented individuals can thrive and make meaningful contributions to our organisational goals.