IT Help Desk Specialist — Frontline Troubleshooting & Support

DDC Coolmakers & Powerbuilders Corporation; Philippines; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary package

Professional development opportunities

Certifications support

Job summary

DDC Coolmakers & Powerbuilders Corporation in Quezon City, Metro Manila is seeking an experienced IT Tech Support to ensure smooth operation of our technology infrastructure and support employees across all departments. You will be the frontline resource providing timely solutions to IT issues and contributing to overall productivity.

Responsibilities include handling end-user requests via phone, email, and in-person, diagnosing hardware/software/network problems, installing and maintaining

Qualifications

• High school diploma or vocational IT qualification is required.
• 2-4 years of IT support, help desk or technical support experience.
• Proficiency with Windows and/or Mac operating systems.

Responsibilities

• Provide first-line technical support to end-users via phone, email, and in-person.
• Diagnose, troubleshoot and resolve hardware, software and network issues.
• Install, configure and maintain computers, peripherals and software.
• Manage user accounts, permissions and access controls.
• Perform routine system maintenance, updates and patches.
• Document issues, resolutions and maintain support tickets.
• Provide training to end-users on software applications and IT best practices.
• Monitor system performance and identify potential issues.
• Assist with IT infrastructure projects and deployments.
• Maintain confidentiality and adhere to security policies.

Skills

IT support 2-4y

Windows/mac knowledge

Hardware troubleshooting

Networking basics

Remote support tools

Ticketing systems

Problem solving

Communication skills

Customer focus

Documentation

IT security basics

Education

High school diploma or equivalent

CompTIA A+ / Network+ preferred

Job description

DDC Coolmakers & Powerbuilders Corporation in Quezon City, Metro Manila is seeking an experienced IT Tech Support to ensure smooth operation of our technology infrastructure and support employees across all departments. You will be the frontline resource providing timely solutions to IT issues and contributing to overall productivity.

Responsibilities include handling end-user requests via phone, email, and in-person, diagnosing hardware/software/network problems, installing and maintaining