IT Systems & User Support Engineer

Adventus; Muntinlupa; Hybrid; PHP 280,000 - 360,000; Full time

Job summary

Adventus in the Philippines seeks an IT Support professional to provide on-site and remote technical assistance to end-users, diagnose and troubleshoot issues across hardware, software, OS, and networking.

You will deploy, maintain, upgrade and support client computer systems, manage Windows OS, AD, Office 365, Intune configurations, and ensure high user satisfaction with excellent customer service. Additional IT asset management duties as assigned.

Responsibilities

• Provide on-site and/or remote technical assistance to end-users.
• Diagnosis and troubleshooting of technical problems across hardware, software, OS, and network.
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.).
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management.
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
• IT asset management and other ad-hoc duties as assigned.

Job description

Adventus in the Philippines seeks an IT Support professional to provide on-site and remote technical assistance to end-users, diagnose and troubleshoot issues across hardware, software, OS, and networking.

You will deploy, maintain, upgrade and support client computer systems, manage Windows OS, AD, Office 365, Intune configurations, and ensure high user satisfaction with excellent customer service. Additional IT asset management duties as assigned.