Onsite Desktop Support Engineer - Asset & Software Lead

D&V Philippines Outsourcing, Inc.

Philippines

On-site

PHP 335,000 - 558,000

Full time

8 days ago

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Benefits offered by this job

Competitive salary

Non-taxable allowances

Health benefits

Vacation leave

Sick leave

Yearly bonuses

Meal allowance

Parent-friendly office

Training and certifications

CPD training assistance

License renewal reimbursement

Employee engagement activities

Job summary

D&V Philippines Outsourcing, Inc. is seeking a Desktop Support Engineer II to maintain and support end-user computing in a fully onsite environment in the Philippines. You will handle hardware/software issues, IT asset inventory, software deployment, and user training.

The ideal candidate has 2–3 years of desktop support experience, a BSIT/CS/CE degree, and proficiency in Windows 10/11, Microsoft 365, AD/Entra ID, and Intune. Night-shift willingness and knowledge of Cisco/Fortinet are a plus.

Qualifications

2-3 years of experience as a Desktop Support Engineer with hands-on IT asset or inventory management.
Bachelor's degree in BSIT, Computer Science, or Computer Engineering.
Working knowledge of Windows 10/11, Microsoft 365, Active Directory/Entra ID, and MDM tools (Intune preferred).
Willing to work night shift if necessary (rotating schedule).
Ability to perform remote troubleshooting and provide clear instructions.
Excellent problem-solving and multitasking skills.
Customer-oriented attitude.
Knowledgeable in Cisco or Fortinet is a plus.
Preferably living around Metro Manila.

Responsibilities

User Support: Responding to user inquiries, troubleshooting problems, and providing solutions for desktop hardware and software issues.
Inventory Management: Maintain the IT asset inventory end-to-end — procurement receipt, tagging, issuance, transfer, return, repair, and disposal — ensuring records reconcile with actual physical stock. Conduct scheduled physical audits and stock counts; investigate and document discrepancies. Track software licenses, warranties, and vendor service contracts; flag renewals and shortages. Prepare and release equipment for new hires, and recover and sanitize devices during offboarding, with proper sign-off documentation.
Software Support: Assisting users with software-related problems, including troubleshooting software errors, providing guidance on software usage, and installing or updating software applications.
Troubleshooting and Problem Solving: Analyzing and diagnosing technical problems, investigating root causes, and implementing appropriate solutions.
User Training and Documentation: Conducting training sessions for end-users on basic desktop software and hardware usage, best practices, and security measures. Documenting technical procedures, troubleshooting guides, and FAQs to create a knowledge base for future reference.