IT Support Engineer

Adventus; Mariveles; Hybrid; PHP 223,000 - 446,000; Full time

Job summary

Adventus is seeking a diligent IT Support Technician to provide on-site and remote technical assistance to end-users. You will diagnose and troubleshoot a range of hardware and software problems, ensuring minimal downtime.

You will handle deployment, maintenance, upgrading and ongoing support of client computer systems, including Windows OS, AD, Office 365, and Intune configuration. A strong focus on customer service and timely resolution is essential.

Qualifications

• Experience with Windows OS, Active Directory and Office 365 administration.
• Experience with device management and patching in enterprise environments.
• Familiarity with ITSM/ITIL processes is a plus.

Responsibilities

• Provide on-site and remote technical assistance to end-users.
• Deploy, maintain, upgrade and support client computer systems (hardware, software, OS, network).
• Maintain high user satisfaction with strong customer service and prompt resolutions.
• Manage IT assets and perform ad hoc duties as assigned.

Skills

Windows OS

Active Directory

Office 365

Intune configuration

File server management

ITSM/ITIL knowledge

Tools

Intune

Job description

Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems

Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)

Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management

Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs

IT asset management and other adhoc duties as assigned

Knowledge of ITSM or ITIL will be an added advantage

Information Technology Services 11-50 employees