IT Systems Support Engineer | Davao

Ibex Limited; Davao City; On-site; PHP 260,000 - 380,000; Full time

Job summary

Ibex Limited in Davao City seeks an IT desktop support specialist to maintain IT infrastructure, systems, applications, and end users. The role blends hands-on technical support, system administration, monitoring, and maintenance to keep operations smooth in a fast-paced environment.

The ideal candidate has 2+ years in desktop support, Windows expertise, and strong communication. Travel, graveyard shifts, and on-call duties may be required.

Qualifications

• At least 2 years of desktop support experience or combination of education/certifications and experience.
• A+ certification is an advantage; MCSE/MCDST desired.
• Experience supporting desktops, laptops, handheld devices and some remote voice/data infrastructure.
• Experience in a large, fast-paced call center environment utilizing VOIP technology.
• Advanced knowledge of Windows XP and Windows 7.
• Good understanding of Active Directory, GPOs, and software deployment.
• Must be a strong team player with a positive attitude and tenacity to complete the mission.
• Excellent communicator/facilitator; ability to interface with clients at all levels.
• Able to partner and build relationships with internal business clients and staff.
• Uses consensus to drive site-wide changes and initiatives.
• Proactive; addresses site issues with urgency.
• Willing to travel and be assigned to different locations.
• Willing to work graveyard shift, render overtime, and be on-call.

Responsibilities

• Receive and respond to trouble tickets via Remedy.
• Troubleshoot, repair desktops and software applications.
• Install, relocate, and deploy new PC hardware and software.
• Support voice/data infrastructure at the site.
• Manage IT inventory/asset management for the region.
• Develop site-level SOPs and supporting documentation.

Skills

Desktop support

Windows troubleshooting

Communication skills

Team player

Problem solving

Education

A+ certification

MCSE/MCDST certifications

Tools

Active Directory

GPOs

VOIP

Remedy

Remote desktop tools

Job description

Overview

Responsible for maintaining, troubleshooting, and supporting an organization`s IT infrastructure, systems, applications, and end users. The role typically combines technical support, system administration, monitoring, troubleshooting, and infrastructure maintenance.

Responsibilities

• Receives and responds to workflow requests in the form of trouble tickets through the Remedy ticketing system. Spots problem trends as they emerge. Reduces overall numbers of problems through effective root cause analysis and long term fixes. Performs installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications. Organizes and addresses assigned tickets in appropriate priority order. Drives site level implementations of new pc hardware, application rollouts, and client specific ramp activities as it relates to the desktop. Supports corporate I.T. as "the hands" at the site to address issues with voice and data infrastructure. Analyze, evaluate, and prioritize workload of pc techs in your region. Accountable for all pc support delivery quality for assigned region. Responsible for IT inventory/asset management for assigned region. Position requires minimal supervision and is responsible for developing site level standard operating procedures and supporting documentation.

Qualifications

• At least 2 years of desktop support experience or combination of education/certifications and experience. A+ certification is an advantage; MCDST desired; current MCSE highly desirable. Experience supporting desktops, laptops, handheld devices and some remote voice/data infrastructure. Experience working in a large, fast paced, call center environment utilizing VOIP technology. Advance knowledge of Windows XP and Windows 7. Good understanding of Active Directory, GPO's, and software deployment. Must be a strong team player with a positive attitude and tenacity to complete the mission. Must be an excellent communicator/facilitator; ability to interface with clients at all levels. Must be able to effectively partner and build relationships with key internal business clients and supporting staff. Uses consensus approach to drive site wide changes and initiatives. Highly proactive; addresses site level issues with appropriate sense of urgency. Applicant must be willing to travel and be assigned in different locations. Applicant must be willing to work on Graveyard shift, render Overtime and be on-call.