IT Support & Systems Assistant

PHILSTAR MARKETING DEVELOPMENT INC; Metro Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

PHILSTAR MARKETING DEVELOPMENT INC is seeking an IT Infrastructure & Technical Support professional to manage and support desktop systems, networks, backups, and security. The role includes ERP system administration (NOAH & PAMS) and involvement in system development and process improvements.

The candidate will coordinate with vendors, assist in ERP projects, and provide user training while ensuring data integrity and IT policy compliance across the organization.

Responsibilities

• Install, configure, maintain and troubleshoot IT equipment (desktops, laptops, printers, scanners, mobile devices).
• Provide first-level support for hardware, software, email, internet, Office apps, and IT concerns.
• Monitor company computer systems, network, drives and peripherals; ensure backups and security patches are applied.
• Assist ERP in Noah & PAMS: user support, ticket tracking, and data integrity checks.
• Assist ERP upgrades, testing, UAT, and deployment of new features.
• Coordinate with vendors for repairs, warranties, and service requests.
• Develop simple scripts/tools to improve ops and automation where approved.

Job description

JOB SPECIFICATIONS:

A. IT Infrastructure & Technical Support

• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, mobile devices, and other IT equipment.
• Provide first-level technical support for hardware, software, email, internet connectivity, Microsoft Office applications, and other IT-related concerns.
• Monitor and maintain the Company's computer systems, network, internet connection, shared drives, and peripheral devices.
• Perform routine system monitoring, software updates, security patches, antivirus management, and preventive maintenance.
• Assist in implementing and monitoring regular system and database backups.
• Maintain inventory records of IT assets, software licenses, and company-issued equipment.
• Coordinate equipment repairs, warranties, and maintenance with external IT vendors and service providers.
• Assist in implementing cybersecurity measures and ensure compliance with the Company's IT policies and security standards.
• Provide technical guidance and support to employees on the proper use of company hardware, software, and information systems.

B. ERP Systems Administration (NOAH & PAMS)

• Develop functional knowledge of the PAMS ERP system and assist in providing user support as the Company expands its implementation.
• Assist in the monitoring and follow up on all ERP service requests, enhancement requests, bug reports, change requests, and support tickets with the ERP provider.
• Track the status of submitted requests and provide timely updates to requesting departments until resolution or implementation.
• Perform initial troubleshooting and user support before escalating issues to the ERP provider.
• Assist in ERP implementation projects, system upgrades, testing, User Acceptance Testing (UAT), and deployment of new features.
• Assist in the Conduct ERP orientation and basic user training for new employees.
• Coordinate with departments to ensure accurate ERP master data and system information are properly maintained.

C. Systems Development & Process Improvement

• Write, modify, or maintain simple programs, scripts, reports, or automation tools using programming languages such as Python, SQL, C#, JavaScript, PHP, or Visual Basic. With approval of department head prior final implementation.
• Assist in maintaining internal databases and ensuring data integrity, security, and proper storage.
• Support system integrations, process automation initiatives, and digital transformation projects.
• Identify opportunities and recommends to improve operational efficiency through technology solutions.
• Assist in Document system configurations, IT procedures, troubleshooting guides, and technical standards.
• Assist in evaluating new software, hardware, and technology solutions to support business operations.

D. Vendor Coordination & Administrative Support

• Coordinate with software providers, internet service providers, hardware suppliers, and other IT vendors regarding technical support, maintenance, and service requests as direct by his department head.
• Maintain records of IT service requests, incidents, completed resolutions, and vendor communications.
• Assist department head in planning and implementing IT-related projects and initiatives.
• Perform other IT and systems-related duties as may be assigned by department head.