IT Support Associate

Discovery Capital Finance Corp.

Taguig

On-site

PHP 360,000 - 480,000

Full time

14 days+

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Benefits offered by this job

Birthday cake with gift certificate

Complimentary breakfast

Monthly employee engagement events

Job summary

Discovery Capital Finance Corp. in Taguig, Philippines, is seeking an IT Support Associate to deliver frontline technical assistance and maintain daily IT operations. You will support onboarding, hardware/software management, and network security while upholding service quality.

The role includes end-user support, asset management, and participation in IT projects, with on-site and remote assistance and opportunities for professional growth.

Qualifications

Bachelor’s degree in IT or related field.
1-3 years IT support or helpdesk experience.
Proficiency in Windows and macOS.
Hardware troubleshooting and peripherals experience.
Familiarity with ticketing systems and IT service management tools.
Strong documentation and communication skills.
Competitive salary with annual increases and bonuses.

Responsibilities

Provide Level 1-2 hardware, software, and network support.
Troubleshoot workstation OS/performance issues.
Assist onboarding/offboarding and account setup tasks.
Monitor network and security-related issues under supervision.
Maintain IT asset inventory and documentation.
Support IT projects, upgrades, and process improvements.
Deliver on-site and remote support, including AV setup.

Skills

Windows

macOS

Hardware troubleshooting

IT ticketing

Documentation

Communication

On-site & remote support

AV setup

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Microsoft 365 / Email setup

Dreams (CRM)

Active Directory / ITSM tools

Job description

Job Summary
The IT Support Associate is responsible for delivering frontline technical assistance, ensuring smooth daily IT operations, supporting onboarding activities, and maintaining the organization’s hardware, software, and network environment. This role serves as the primary point of contact for end-user support and works closely with the IT Supervisor/Manager to uphold system reliability, security, and service quality.

Key Responsibilities

1. End-User Technical Support

Provide Level 1-2 support for hardware, software, and network issues
Troubleshoot workstation problems (OS errors, performance issues, application failures)
Resolve printer, connectivity, and peripheral concerns
Assist with account-related issues (password resets, MFA, access rights)
Deliver on-site and remote support for employees across departments
Provide meeting support (AV setup, projector/TV configuration, video conferencing)

2. Onboarding & Offboarding Support

Prepare and configure laptops for new hires (OS, updates, drivers, applications)
Create and manage user accounts (Email, CRM, Dreams, Shared Drives, MFA)
Conduct IT orientation for new employees
Ensure proper documentation and turnover of IT assets
Assist in offboarding tasks (account deactivation, asset retrieval, data backup)

3. System & Network Assistance

Monitor network connectivity and elevate issues to Network/Systems lead
Perform routine checks on routers, switches, access points, and cabling
Support implementation of IT policies, security protocols, and system updates
Assist in maintaining antivirus, patching, and endpoint security compliance
Help with basic server or cloud administration tasks under supervision

4. IT Asset Management & Documentation

Maintain accurate inventory of laptops, peripherals, and accessories
Track issuance, returns, repairs, and replacements of IT equipment
Document troubleshooting steps, resolutions, and recurring issues
Update internal IT knowledge base, SOPs, and user guides
Maintain cleanliness and organization of IT storage and work areas

5. Proactive IT Operations

Identify recurring issues and recommend improvementsAssist in monitoring system alerts and logs
Support automation initiatives (n8n, scripts, monitoring tools) when applicable
Participate in IT projects, upgrades, and process improvements

Basic Requirements/Qualifications