IT Supervisor

HAPPYBEE PACKAGING INC.; Caloocan; On-site; PHP 720,000 - 960,000; Full time

Job summary

HAPPYBEE PACKAGING INC. in Metro Manila seeks an IT professional to lead Odoo ERP administration, support, and optimization across departments.

You will configure modules, manage users and security, monitor data and workflows, and provide user training to ensure smooth operations. The role covers IT infrastructure, systems administration, cybersecurity, helpdesk, IT team supervision, vendor coordination, and IT projects.

Qualifications

• Experience configuring and maintaining Odoo ERP modules and integrations.
• Strong knowledge of IT infrastructure, security, and data protection.
• Experience in supervising IT teams and coordinating with vendors/partners.

Responsibilities

• Serve as Odoo administrator and provide technical support.
• Manage users, roles, access rights, permissions, and security settings.
• Configure, test, and upgrade Odoo modules and integrations.
• Monitor data accuracy, workflows, and reporting in Odoo.
• Provide training and guidance to departments for effective Odoo use.
• Troubleshoot Odoo functional and technical issues and coordinate with partners.
• Manage IT infrastructure, servers, network, backups, and security.
• Oversee IT helpdesk, incident tracking, and service levels.
• Supervise IT staff and establish procedures, standards, and best practices.
• Coordinate IT procurement, vendor management, and budget planning.
• Lead IT and Odoo implementation projects and automation initiatives.
• Ensure disaster recovery and business continuity planning.

Skills

Odoo ERP admin

User management

Network admin

Cybersecurity

IT helpdesk

IT projects

Vendor coordination

Systems administration

Tools

Odoo modules (Sales, Purchase, Inventory, Accounting, Manufacturing, HR, Payroll, CRM, Projects)

Job description

Key Responsibilities

1. Odoo ERP Administration & Support

• Serve as the primary Odoo administrator and technical support for the organization.

• Manage Odoo users, roles, access rights, permissions, and security settings.

• Configure and maintain Odoo modules based on business requirements.

• Support key Odoo modules such as:

  • Sales

  • Purchase

  • Inventory

  • Accounting

  • Manufacturing

  • Human Resources

  • Payroll

  • CRM

  • Project Management

• Analyze business processes and recommend improvements through Odoo.

• Assist departments in using Odoo effectively and provide user training and guidance.

• Troubleshoot Odoo functional and technical issues.

• Coordinate with Odoo developers, implementation partners, or external consultants when customization or advanced technical support is required.

• Manage Odoo updates, upgrades, testing, and implementation of new features.

• Monitor data accuracy, system performance, workflows, and integrations.

• Assist in developing and maintaining Odoo reports, dashboards, automated actions, and workflows.

• Support Odoo data migration, import/export, backup, and recovery activities.

• Document Odoo configurations, procedures, customizations, and user requirements.

• Ensure Odoo is aligned with company policies, internal controls, and operational processes.

2. IT Infrastructure & Network Management

• Manage and maintain company servers, computers, network infrastructure, Wi-Fi, routers, switches, firewalls, and other IT equipment.

• Monitor network and system performance and ensure reliable connectivity.

• Troubleshoot hardware, software, network, and connectivity issues.

• Plan and implement infrastructure upgrades and improvements.

• Maintain proper documentation of network configurations and IT infrastructure.

3. Systems Administration

• Manage operating systems, servers, cloud services, business applications, and company IT systems.

• Create and manage user accounts, email accounts, access permissions, and system privileges.

• Perform system updates, security patches, maintenance, and upgrades.

• Monitor system availability and performance.

• Ensure proper backup and recovery procedures are implemented.

4. Cybersecurity & Data Protection

• Implement and monitor IT security policies and procedures.

• Protect company systems, Odoo, and business data against unauthorized access, malware, phishing, and other security threats.

• Manage user access controls and security permissions.

• Monitor and respond to cybersecurity incidents.

• Ensure regular backup of critical IT and Odoo data.

• Assist in disaster recovery and business continuity planning.

• Promote cybersecurity awareness among employees.

5. Technical Support & Helpdesk

• Supervise daily IT support activities and ensure timely resolution of technical concerns.

• Provide technical support for computers, printers, networks, software, Odoo, and other business systems.

• Diagnose and resolve hardware, software, network, and ERP-related issues.

• Maintain records of IT incidents, resolutions, and recurring problems.

• Establish service standards for IT support and monitor response times.

6. IT Team Supervision

• Supervise, train, and evaluate IT personnel.

• Assign daily tasks and monitor team performance.

• Provide technical guidance, coaching, and mentoring.

• Establish IT procedures, standards, and best practices.

• Ensure proper coordination between IT staff and other departments.

7. IT Asset & Vendor Management

• Maintain an accurate inventory of computers, servers, network equipment, software licenses, and other IT assets.

• Monitor warranties, subscriptions, licenses, and service contracts.

• Coordinate with Odoo partners, software providers, internet service providers, hardware suppliers, and other IT vendors.

• Evaluate technology solutions and provide recommendations to management.

• Assist with IT procurement and budget planning.

8. IT Projects & Process Improvement

• Lead or assist in IT and Odoo implementation projects.

• Identify opportunities to automate manual processes using Odoo and other technology solutions.

• Work with department heads to document business requirements and translate them into system solutions.

• Coordinate system testing, user acceptance testing (UAT), deployment, and post-implementation support.

• Recommend improvements that increase productivity, data accuracy, and operational efficiency.