IT Support Specialist

The Manila Times Publishing Corporation; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

The Manila Times Publishing Corporation is seeking an IT Support Specialist to join our technology team in Metro Manila. This full-time role focuses on providing essential technical support and maintaining our network and systems infrastructure to keep operations productive and efficient.

You will troubleshoot hardware, software, and network issues, manage user accounts and access, and assist with data backups and disaster recovery.

Qualifications

• Proven experience in IT support or technical support roles, preferably in a corporate or publishing environment.
• Proficiency in troubleshooting hardware and software issues.
• Understanding of cybersecurity principles and best practices for data protection.
• Excellent problem-solving abilities and attention to detail.
• Strong communication skills with the ability to explain technical concepts to non-technical users.

Responsibilities

• Providing first and second-level technical support to end-users via helpdesk systems, email and phone.
• Troubleshooting hardware, software and network connectivity issues to resolve user problems efficiently.
• Installing, configuring and maintaining computer hardware, peripherals and software applications.
• Managing user accounts, access permissions and authentication systems across the network.
• Performing regular system monitoring, maintenance and updates to ensure optimal network performance.
• Documenting IT issues, resolutions and user interactions in support ticketing systems.
• Assisting with data backup procedures and disaster recovery preparations.
• Providing technical training and guidance to staff on IT systems and best practices.
• Collaborating with senior IT staff on network infrastructure improvements and security enhancements.
• Supporting the setup and management of office equipment including printers, computers and communication devices.

Skills

IT support

Troubleshooting

Cybersecurity

Communication

Tools

Ticketing systems

IT asset management

Job description

About the role

The Manila Times Publishing Corporation is seeking an IT Support Specialist to join our growing technology team. This is a full-time position based in Metro Manila, offering the opportunity to provide essential technical support and maintain our network and systems infrastructure. In this role, you will be instrumental in ensuring our organization's IT systems operate smoothly, supporting both end-users and our broader business operations. Your contributions will directly impact the productivity and efficiency of our publishing operations.

What you’ll be doing

• Providing first and second-level technical support to end-users, responding to IT support requests via helpdesk systems, email and telephone
• Troubleshooting hardware, software and network connectivity issues to resolve user problems efficiently
• Installing, configuring and maintaining computer hardware, peripherals and software applications
• Managing user accounts, access permissions and authentication systems across the network
• Performing regular system monitoring, maintenance and updates to ensure optimal network performance
• Documenting IT issues, resolutions and user interactions in support ticketing systems
• Assisting with data backup procedures and disaster recovery preparations
• Providing technical training and guidance to staff on IT systems and best practices
• Collaborating with senior IT staff on network infrastructure improvements and security enhancements
• Supporting the setup and management of office equipment including printers, computers and communication devices

What we’re looking for

• Proven experience in IT support or technical support roles, preferably in a corporate or publishing environment
• Proficiency in troubleshooting hardware and software issues
• Understanding of cybersecurity principles and best practices for data protection
• Excellent problem-solving abilities and attention to detail
• Strong communication skills with the ability to explain technical concepts to non-technical users
• Ability to work independently and as part of a team in a fast-paced environment
• Flexibility to respond to urgent IT issues and provide on-call support when required
• Experience with ticketing systems and IT asset management tools is advantageous

About us

The Manila Times Publishing Corporation is a respected media and publishing organisation with a strong heritage in delivering quality journalism and content to Filipino audiences. We are committed to maintaining the highest standards of editorial excellence whilst embracing modern technology to enhance our operations and reach. Our team is dedicated to supporting the publishing mission through reliable IT infrastructure and innovative technology solutions.