IT Technical Support Specialist

Advanced Remote Managed Security Services Inc.; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

Advanced Remote Managed Security Services Inc. is seeking an IT Technical Support professional to provide technical assistance to clients and end-users, ensuring smooth operation of hardware, software, and network services.

The role emphasizes troubleshooting, customer-focused service, and the ability to work on-site in Taguig with preferred experience in ICT systems, system integration, or security solutions.

Qualifications

• Strong skills in Technical Support and Information Technology, with experience supporting hardware, software, and network environments.
• Proficiency in Troubleshooting, including diagnosing issues, implementing fixes, and performing root cause analysis.
• Effective Communication skills, with the ability to explain technical concepts clearly to non-technical users and collaborate with cross-functional teams.
• Relevant experience with ICT systems, system integration, or security solutions is an advantage.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Ability to work on-site in Taguig, manage multiple priorities, and maintain a customer-focused approach.

Responsibilities

• The IT Technical Support personnel is responsible for providing technical assistance to assigned clients and end-users, ensuring the efficient operation of computer systems, hardware, software, and network-related services. The role involves troubleshooting technical issues, responding to service requests, performing basic system and equipment maintenance, and escalating complex concerns to the appropriate support team.

Skills

Technical Support

Troubleshooting

Communication

Education

Bachelor’s degree in Information Technology or Computer Science

Job description

Role Description

The IT Technical Support personnel is responsible for providing technical assistance to assigned clients and end-users, ensuring the efficient operation of computer systems, hardware, software, and network-related services. The role involves troubleshooting technical issues, responding to service requests, performing basic system and equipment maintenance, and escalating complex concerns to the appropriate support team.

Qualifications

• Strong skills in Technical Support and Information Technology, with experience supporting hardware, software, and network environments.

• Proficiency in Troubleshooting, including diagnosing issues, implementing fixes, and performing root cause analysis.

• Effective Communication skills, with the ability to explain technical concepts clearly to non-technical users and collaborate with cross-functional teams.

• Relevant experience with ICT systems, system integration, or security solutions is an advantage.

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

• Ability to work on-site in Taguig, manage multiple priorities, and maintain a customer-focused approach.