IT Support

Intellyx IT solutions; Caloocan; On-site; PHP 167,000 - 312,000; Full time

Job summary

Intellyx IT Solutions is seeking an IT Support professional to join our Malabon City team in Metro Manila. This full-time role focuses on delivering prompt technical assistance, diagnosing hardware and software issues, and maintaining IT systems for our clients.

You will provide first-line support via phone, email, and remote tools, manage tickets, document issues, and assist in system maintenance and upgrades while ensuring user satisfaction.

Qualifications

• High school diploma or equivalent; certification in IT support or technical fields is advantageous
• Proven experience in IT support, helpdesk or technical support roles
• Strong knowledge of Windows and/or Mac operating systems
• Proficiency with ticketing systems and IT service management software
• Understanding of networking basics (TCP/IP, DNS, DHCP)
• Experience with remote support tools and remote access software
• Knowledge of common software applications and Microsoft Office Suite
• Excellent problem-solving skills and logical thinking
• Strong communication skills, written and verbal
• Customer service orientation and user satisfaction focus
• Ability to handle multiple support requests in a fast-paced environment
• Patience, professionalism and a positive attitude in technical issues
• IT security best practices and data protection

Responsibilities

• Provide first-line technical support to users via telephone, email and remote access tools
• Troubleshoot hardware, software and network issues, diagnosing problems and implementing effective solutions
• Install, configure and maintain computer systems, peripherals and software applications
• Create and maintain documentation of support tickets and technical issues for knowledge management
• Perform regular system updates, patches and maintenance for optimal performance and security
• Assist with user account management, password resets and access permissions
• Provide technical guidance and training to end-users on software and hardware usage
• Monitor system performance and proactively identify potential IT issues
• Escalate complex issues to senior technical staff when necessary
• Support IT infrastructure upgrades and deployment of new technologies

Skills

First line technical support

Troubleshooting

Hardware troubleshooting

Software troubleshooting

Documentation

System maintenance

Remote support

Customer service

Communication

Multi-tasking

IT security basics

Education

High school diploma

IT certification (advantageous)

Tools

Ticketing systems

IT service management software

Remote access software

Windows & Mac OS

Microsoft Office Suite

Job description

About us

Intellyx IT Solutions is a dynamic technology company dedicated to delivering comprehensive IT support and solutions to businesses across Metro Manila. We pride ourselves on providing exceptional service, technical expertise and reliable support to our clients. Our mission is to empower organisations through innovative technology solutions whilst maintaining the highest standards of customer satisfaction and professional excellence.

About the role

We are seeking a dedicated IT Support professional to join our team at Intellyx IT Solutions in Malabon City, Metro Manila. This is a full-time position that plays a vital role in ensuring our clients receive prompt, effective technical assistance and support. As an IT Support specialist, you will be the frontline of our technical services, providing expert help to users experiencing technology issues and contributing to the smooth operation of our clients' IT infrastructure. This role is essential to maintaining client satisfaction and supporting the overall success of our organisation.

Key responsibilities

• 
  

  Provide first-line technical support to users via telephone, email and remote access tools

  
  


• 
  

  Troubleshoot hardware, software and network issues, diagnosing problems and implementing effective solutions

  
  


• 
  

  Install, configure and maintain computer systems, peripherals and software applications

  
  


• 
  

  Create and maintain documentation of support tickets and technical issues for knowledge management

  
  


• 
  

  Perform regular system updates, patches and maintenance to ensure optimal performance and security

  
  


• 
  

  Assist with user account management, password resets and access permissions

  
  


• 
  

  Provide technical guidance and training to end-users on software and hardware usage

  
  


• 
  

  Monitor system performance and proactively identify potential IT issues

  
  


• 
  

  Escalate complex issues to senior technical staff when necessary

  
  


• 
  

  Support IT infrastructure upgrades and deployment of new technologies

  
  

What we're looking for

• 
  

  High school diploma or equivalent; certification in IT support or technical fields is advantageous

  
  


• 
  

  Proven experience in IT support, helpdesk or technical support roles

  
  


• 
  

  Strong knowledge of Windows and/or Mac operating systems

  
  


• 
  

  Proficiency with ticketing systems and IT service management software

  
  


• 
  

  Understanding of networking basics, including TCP/IP, DNS and DHCP

  
  


• 
  

  Experience with remote support tools and remote access software

  
  


• 
  

  Knowledge of common software applications and Microsoft Office Suite

  
  


• 
  

  Excellent problem-solving skills and the ability to think logically

  
  


• 
  

  Strong communication skills, both written and verbal, with the ability to explain technical concepts simply

  
  


• 
  

  Customer service orientation with a commitment to user satisfaction

  
  


• 
  

  Ability to manage multiple support requests and work effectively in a fast-paced environment

  
  


• 
  

  Patience, professionalism and a positive attitude when dealing with technical issues

  
  


• 
  

  Experience with IT security best practices and data protection

  
  

What we offer

At Intellyx IT Solutions, we invest in our employees and their professional development. We offer a competitive salary package commensurate with experience, opportunities for ongoing technical training and industry certifications to enhance your skills and career progression. We provide a collaborative and supportive work environment where your contributions are valued and recognised. Our team benefits from modern facilities, regular team engagement activities and a company culture that prioritises work-life balance. We are committed to the health and wellbeing of our staff and welcome discussions about flexible working arrangements or any support you may require.