IT Support Specialist

Michael Page; Makati; On-site; PHP 600,000 - 720,000; Full time

Job summary

Michael Page partners with a leading research-driven pharmaceutical company to hire an IT Support professional. You will provide timely hardware, software, and network support onsite and remotely, ensuring reliable operations across Asia.

You will manage IT hardware and infrastructure, onboard new staff, deploy updates, and document policies. A Bachelor's degree in IT/CS/CE and 4+ years of end-user support experience are required, along with strong troubleshooting and stakeholder management

Qualifications

• Bachelor's degree in IT, CS, CE or a related field.
• Minimum 4 years' experience in IT support or end-user support.
• Strong troubleshooting skills across hardware, software, and network environments.
• Hands-on experience supporting Windows Server, Windows OS, macOS, iOS, and Android platforms.
• Knowledge of cloud-based technologies and MDM solutions.
• Familiarity with network diagnostic tools and commands, including Ping, Nslookup, and PuTTY.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Excellent communication, problem-solving, and stakeholder management skills.

Responsibilities

• Provide timely IT support for hardware, software, and network issues onsite and remotely.
• Manage and maintain IT hardware, systems, and infrastructure for performance and security.
• Coordinate end-to-end IT onboarding for new employees (equipment, setup, accounts, training).
• Monitor and apply system updates, patches, and maintenance.
• Develop, maintain, and enforce IT documentation, policies, and procedures.
• Support regional and global IT initiatives and technology rollouts.
• Ensure reliable access to technology resources to support business operations.
• Collaborate with cross-functional teams to resolve technical issues and improve IT service delivery.

Skills

Troubleshooting

Stakeholder management

Communication skills

End-user support

On-site & remote support

Team collaboration

Education

Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related field

Tools

Windows OS

Windows Server

macOS

iOS

Android

MDM solutions

Cloud technologies

Network diagnostic tools

Job description

• Shape healthcare innovation and improve lives across Asia.
• Grow your career with a trusted leader in pharmaceutical excellence.

About Our Client

A leading research-driven pharmaceutical company committed to improving healthcare and enhancing patients' quality of life across Asia.

Job Description

• Provide timely IT support for hardware, software, and network-related issues, both onsite and remotely.
• Manage and maintain IT hardware, systems, and infrastructure to ensure optimal performance and security.
• Coordinate end-to-end IT onboarding for new employees, including equipment procurement, setup, account provisioning, and user training.
• Monitor and implement system updates, patches, and maintenance activities.
• Develop, maintain, and enforce IT documentation, policies, and procedures.
• Support regional and global IT initiatives, projects, and technology rollouts.
• Ensure users have reliable access to technology resources that support business operations.
• Collaborate with cross-functional teams to resolve technical issues and improve IT service delivery.

The Successful Applicant

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Minimum of 4 years' experience in an IT support or end-user support environment.
• Strong troubleshooting skills across hardware, software, and network environments.
• Hands-on experience supporting Windows Server, Windows OS, macOS, iOS, and Android platforms.
• Knowledge of cloud-based technologies and Mobile Device Management (MDM) solutions.
• Familiarity with network diagnostic tools and commands, including Ping, Nslookup, and PuTTY.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Excellent communication, problem-solving, and stakeholder management skills.

What's on Offer

• Work with regional teams and contribute to impactful technology initiatives.
• Expand your technical expertise across diverse systems, platforms, and IT projects.