Technology Support Specialist - The Philippines

Carda Health; Philippines; On-site; PHP 500,000 - 800,000; Full time

Job summary

A leading healthcare technology company in the Philippines is seeking a skilled Technology Support Specialist. This role involves providing technical support to patients and staff, troubleshooting hardware and software issues, and assisting with system maintenance. The ideal candidate should have an associate degree in IT, 2+ years of experience in support roles, and strong problem-solving skills. Join us to enhance technology utilization in healthcare.

Qualifications

• 2+ years of experience in IT support or related field.
• Strong understanding of hardware/software troubleshooting.
• Familiarity with Mobile Device Management (MDM) solutions.

Responsibilities

• Serve as the first line of support for internal users.
• Provide technical support via phone, email, or remote assistance.
• Assist with system updates, patches, and maintenance tasks.

Skills

Problem-solving skills

Attention to detail

Communication skills

Analytical skills

Education

Associate degree in Information Technology or related field

Bachelor’s degree (preferred)

Job description

Position Summary:

We are seeking a skilled and motivated Technology Support Specialist to join our team. The Technology Support Specialist will be responsible for providing technical support to both patients and internal staff. The ideal candidate will have strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Serve as the first line of support for internal users, responding to and resolving hardware, software, and network-related inquiries.
• Provide technical support via phone, email, or remote assistance to diagnose and troubleshoot issues.
• Assist with system updates, patches, and maintenance tasks to ensure system reliability and security.
• Maintain a log of user-reported issues and resolutions through a ticketing system, ensuring timely resolution and follow-up.
• Provide user training and guidance on best practices for using systems, software, and equipment.
• Support setup, maintenance, and troubleshooting of equipment.
• Collaborate with the engineering and product teams to implement new technologies, upgrades, and improvements.

Qualifications:

• Associate degree in Information Technology, Computer Science, or a related field (Bachelor’s degree preferred).
• 2+ years of experience in IT support, network administration, or a related field.
• Strong understanding of hardware and software troubleshooting, including desktops, laptops, iPads, and mobile devices.
• Familiarity with Mobile Device Management (MDM) solutions, particularly focused on Apple environments.
• Strong understanding of data analysis and reviewing/interpreting automated system logs.
• Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical users and to empathize with their needs.
• Ability to work independently and prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving and analytical skills.