IT Support Specialist

Michael Page; Philippines; On-site; PHP 80,000 - 100,000; Full time

Benefits offered by this job

Hybrid 3x per week work setup

Job summary

Michael Page is seeking an IT Support Specialist to provide frontline support for hardware, software, and networks. The role covers onsite and remote users and requires strong troubleshooting and documentation.

The successful candidate will maintain devices, manage onboarding, and contribute to regional IT projects within a hybrid work setup. A bachelor's degree and 4+ years experience are expected.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• At least 4 years of experience in IT support or end-user support environments.
• Strong troubleshooting skills across hardware, software, and networking.
• Hands-on experience with Windows Server, Windows OS, macOS, iOS, and Android.
• Familiar with cloud-based administration and mobile device management (MDM).
• Working knowledge of network diagnostic tools such as Ping, Nslookup, and PuTTY.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Excellent communication, collaboration, and stakeholder management skills.

Responsibilities

• Provide first-line IT support for hardware, software, network, and system issues.
• Troubleshoot and resolve technical concerns for onsite and remote users.
• Manage and maintain office IT hardware, devices, and infrastructure.
• Ensure systems, applications, and devices are updated with the latest patches.
• Coordinate end-to-end IT onboarding for new employees.
• Configure, deploy, and support laptops, mobile devices, and user accounts.
• Maintain IT documentation, policies, and standard operating procedures.
• Support regional and corporate IT projects and technology initiatives.

Skills

Strong troubleshooting

Excellent communication

Stakeholder management

Team collaboration

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field

Tools

Windows Server

Windows OS

macOS

iOS/Android

MDM

Cloud administration

Job description

Job Description:

• Help improve lives through innovative, high-quality healthcare solutions.


• Grow your career in a trusted company driven by purpose and impact.

About Our Client

Our client is a leading pharmaceutical and healthcare organization committed to improving lives through high-quality products, innovation, and operational excellence. With a strong regional presence, the company fosters a collaborative and purpose-driven culture while investing in technology and talent to support sustainable growth.

Job Description

• Provide first-line IT support for hardware, software, network, and system issues.


• Troubleshoot and resolve technical concerns for onsite and remote users.


• Manage and maintain office IT hardware, devices, and infrastructure.


• Ensure systems, applications, and devices are updated with the latest patches.


• Coordinate end-to-end IT onboarding for new employees.


• Configure, deploy, and support laptops, mobile devices, and user accounts.


• Maintain IT documentation, policies, and standard operating procedures.


• Support regional and corporate IT projects and technology initiatives.

The Successful Applicant

A Successful IT Support Specialist Should Have

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.


• At least 4 years of experience in IT support or end-user support environments.


• Strong troubleshooting skills across hardware, software, and networking.


• Hands-on experience with Windows Server, Windows OS, macOS, iOS, and Android.


• Familiar with cloud-based administration and mobile device management (MDM).


• Working knowledge of network diagnostic tools such as Ping, Nslookup, and PuTTY.


• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.


• Excellent communication, collaboration, and stakeholder management skills.

What's on Offer

• Competitive salary ranging from PHP 80,000 to PHP 100,000


• Permanent employment in the healthcare industry.


• Hybrid 3x per week work setup.

Contact

Quote job ref: JN-082026-7081895