IT Support

Eight Under Par (Pawnshop Operator), Inc.; Batangas City; Presencial; PHP 335 000 - 502 000; Tempo integral

Resumo da oferta

Eight Under Par (Pawnshop Operator), Inc. is seeking an IT Support professional to maintain branch IT systems, devices, and peripherals. You will provide onsite and remote support across branches within the assigned area, ensuring reliability and compliance with company standards.

The role requires 1–3 years in IT support, strong troubleshooting skills, and a customer-service mindset. You will work onsite and be on-call when required to keep daily operations running smoothly.

Qualificações

• Minimum 1–3 years in IT Support, Technical Support, Service Desk or related roles.
• Onsite and remote support experience for branches.
• Strong troubleshooting and customer service skills.
• Able to document incidents and resolutions in ITSM system.

Responsabilidades

• Respond to IT incidents and service requests via ticketing, email, or channels.
• Provide onsite and remote troubleshooting for hardware, software, network, and peripherals.
• Diagnose and resolve issues to minimize downtime for branches.
• Perform routine actions like software reinstallations and hardware checks.
• Maintain accurate incident documentation and resolutions in the ITSM system.
• Escalate complex or high-risk issues to appropriate teams.

Conhecimentos

Troubleshooting

Customer service

Communication

On-call readiness

Formação académica

BS Information Technology

BS Computer Science

IT-related course

Descrição da oferta de emprego

Job Description

Do you enjoy solving technical issues and providing hands-on support that keeps business operations running smoothly?

Join our team and play a key role in ensuring branch-level IT systems, devices, and peripherals remain reliable, functional, and compliant with company standards. You'll provide both onsite and remote technical support to branches within your assigned area and help maintain uninterrupted daily operations.

Key Responsibilities

• Respond to assigned IT incidents and service requests received through the ticketing system, email, or other approved channels.

• Provide onsite and remote troubleshooting for hardware, software, network, and peripheral-related concerns.

• Diagnose and resolve technical issues affecting branch operations to minimize downtime.

• Perform routine corrective actions such as software reinstallation, configuration adjustments, equipment checks, and hardware replacement when necessary.

• Maintain accurate documentation of incidents, resolutions, and technical activities using the ITSM ticketing system.

• Escalate complex or high-risk technical issues to the appropriate support teams for resolution.

• Coordinate with branch personnel to ensure timely issue resolution and service delivery.

• Support branch IT deployments and onsite activities when remote implementation is not feasible.

Qualifications

Education

• BS Information Technology, BS Computer Science, or any IT-related course.

Experience

• Minimum of one (1) to three (3) years of experience in IT Support, Technical Support, Service Desk, or related roles.

Skills

• Strong troubleshooting and customer service skills

• Effective communication and coordination abilities

• Strong problem-solving skills and attention to detail

• Willingness to work onsite and be on-call when required

Knowledge

• Desktop and laptop support

• Printer troubleshooting

• Basic network support

• Ticket handling procedures

• Issue escalation processes

Certifications (Preferred)

• TESDA NC II - Computer Hardware Servicing

• CompTIA A+

Why Join Us?

• Opportunity to build your technical expertise in a dynamic branch support environment

• Exposure to a wide range of IT infrastructure and end-user support activities

• Career growth and development opportunities

• Direct impact on ensuring reliable business operations across branch locations

Be part of a team that keeps our branches connected, supported, and running efficiently.