IT Support Engineer

Questronix Corporation; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading IT solutions provider in the Philippines is looking for an IT Support Specialist to perform installation and configuration of applications and end-user devices. The role requires 1 to 3 years of experience in IT support, a bachelor's degree in a related field, and strong troubleshooting skills. Responsibilities include preventive maintenance of IT equipment and assisting users with technical issues. Successful candidates must be willing to travel to branch locations and work fully on-site in Ortigas.

Qualifications

• 1 to 3 years of experience in IT support or desktop support roles.
• Strong knowledge of operating system installation and configuration.
• Familiarity with asset inventory and documentation.

Responsibilities

• Install and configure applications and devices.
• Conduct preventive maintenance of IT equipment.
• Troubleshoot hardware and network issues.

Skills

Desktop and laptop hardware troubleshooting

Communication and user-support skills

Basic knowledge of networking concepts

Education

Bachelor’s degree in Information Technology or related field

Tools

Windows 10

Windows 11

Endpoint security software

Job description

Job Description

• Perform installation and configuration of applications, operating systems, and end-user devices including desktops, laptops, printers, and mobility devices.
• Conduct preventive maintenance of IT equipment including hardware inspection, software updates, and internal cleaning of computers and data racks.
• Support branch device deployment activities including setup, configuration, asset tagging, and verification of device readiness.
• Perform physical inventory checking of IT assets including laptops, desktops, printers, and mobility devices to ensure proper documentation and condition monitoring.
• Troubleshoot hardware, software, and network connectivity issues including internet access, Wi‑Fi connectivity, and device performance evaluation.
• Assist users in performing data backup procedures and verifying file storage in approved platforms such as Google Drive.
• Install and configure network devices such as access points and ensure proper placement for optimal signal coverage.
• Perform operating system migrations (e.g., Windows 10 to Windows 11) and support security software migrations such as endpoint protection solutions.
• Conduct data cabinet grooming and ensure proper arrangement and management of network equipment and cabling.
• Receive, document, and manage IT equipment deliveries ensuring proper asset tagging and inventory updates.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or any related course.
• At least 1 to 3 years of experience in IT support, desktop support, or field technical support roles.
• Strong knowledge of desktop and laptop hardware troubleshooting and preventive maintenance.
• Experience in operating system installation, migration, and configuration (Windows 10 / Windows 11).
• Familiarity with endpoint security software installation and management.
• Basic knowledge of networking concepts including LAN, Wi‑Fi connectivity, IP configuration, and access point setup.
• Experience performing IT asset inventory, tagging, and documentation.
• Ability to perform onsite and branch deployment activities including device setup and configuration.
• Good communication and user-support skills for assisting employees with IT-related concerns.
• Willing to travel to branch locations for deployment and maintenance activities.
• Can work fully onsite at Ortigas