IT Support Specialist

XMC BPO; Cebu City; On-site; PHP 223,000 - 446,000; Full time

Job summary

XMC BPO is seeking a proactive IT Support Specialist to deliver dependable technical support and take ownership of IT asset management across the team. You will resolve day-to-day hardware and software issues, manage user accounts, and maintain accurate inventory records for all company hardware, software, and licenses throughout their lifecycle.

Responsibilities also include imaging, configuring, and deploying laptops and mobile devices for onboarding and refreshes; administering access in

Qualifications

• 1-3 years of experience in IT helpdesk, desktop support, or technical service desk roles.
• Hands-on experience troubleshooting Windows/macOS, Microsoft 365, Active Directory, and basic networking (VPN, Wi-Fi, TCP/IP).
• Familiarity with IT Asset Management (ITAM) tools and device management software.
• Experience imaging, setting up, and deploying laptops and mobile devices for onboarding/offboarding.
• Excellent organizational abilities, high attention to detail, strong problem-solving skills, and a customer-focused attitude.

Responsibilities

• Resolve daily hardware, software, network, and application issues for local and remote staff.
• Image, configure, and deploy laptops, desktops, and mobile devices for new hires and hardware refreshes.
• Administer user accounts, permissions, and access across Active Directory, Microsoft 365, and cloud apps.
• Maintain precise inventory records for all hardware from procurement to secure disposal or recycling.
• Monitor software allocations, manage subscriptions, and ensure software license compliance.
• Coordinate IT setup for new employees and ensure prompt hardware retrieval and data wiping during offboarding.
• Maintain clear IT technical documentation, user self-help guides, and coordinate hardware repairs with vendors.

Skills

Windows troubleshooting/macOS

Microsoft 365

Active Directory

Networking basics

IT asset management

Device imaging/deployment

Customer service

Tools

ITAM tools

Job description

We are looking for a proactive IT Support Specialist to deliver dependable technical support to our team while taking ownership of our IT asset management. In this role, you will resolve day-to-day hardware and software issues, manage user accounts, and maintain accurate inventory records for all company hardware, software, and licenses across their entire lifecycle. Key Responsibilities:

Resolve daily hardware, software, network, and application issues for local and remote staff.

Image, configure, and deploy laptops, desktops, and mobile devices for new hires and hardware refreshes.

Administer user accounts, permissions, and access across Active Directory, Microsoft 365, and cloud apps.

Maintain precise inventory records for all hardware from procurement to secure disposal or recycling.

Monitor software allocations, manage subscriptions, and ensure software license compliance.

Coordinate IT setup for new employees and ensure prompt hardware retrieval and data wiping during offboarding.

Maintain clear IT technical documentation, user self-help guides, and coordinate hardware repairs with vendors.

Qualifications:

1-3 years of experience in IT helpdesk, desktop support, or technical service desk roles.

Hands‑on experience troubleshooting Windows/macOS, Microsoft 365, Active Directory, and basic networking (VPN, Wi‑Fi, TCP/IP).

Familiarity with IT Asset Management (ITAM) tools and device management software.

Experience imaging, setting up, and deploying laptops and mobile devices for employee onboarding/offboarding.

Excellent organizational abilities, high attention to detail, strong problem‑solving skills, and a customer‑focused attitude.

What can I earn as an Information Technology Support Specialist