IT Support Specialist

TECEZE LTD; Mandaluyong; On-site; PHP 240,000 - 420,000; Full time

Job summary

TECEZE LTD in Mandaluyong, Philippines, seeks an IT Support Specialist – Backfill to provide on-site technical assistance when full-time engineers are unavailable.

You will troubleshoot desktops, laptops, printers, and peripherals; perform IMAC tasks; manage IT assets, imaging, and Office 365 issues; assist in AV and meeting room setups.

The role requires independent work and strong communication; experience with DHCP/DNS/LAN is preferred; after-hours support may be required.

Qualifications

• Strong desktop/laptop troubleshooting and configuration.
• Hands-on hardware support and peripheral device experience.
• Basic networking knowledge including DHCP, DNS, and LAN.
• Experience with Office 365 support and AV/meeting room setups.
• Excellent communication and interpersonal skills.
• Ability to work independently and coordinate with vendors.

Responsibilities

• Provide on-site IT support for desktops, laptops, and peripherals.
• Install, configure, and maintain hardware/software per standards; perform IMAC.
• Coordinate with OEM/vendors for repairs, escalations.
• Manage IT inventory, asset tracking, documentation, and imaging.
• Support printer setup, network printers, and conference room AV.
• Offer VIP/end-user support with high-touch service; adhere to SLAs.
• Document incidents and resolutions; maintain knowledge base; after-hours support when required.

Skills

Desktop troubleshooting

Hardware support

Networking basics

Office 365 support

Vendor coordination

Inventory management

Communication skills

Tools

Office 365

Job description

Job Title: IT Support Specialist – Backfill

Job Overview: We are looking for a reliable and flexible

IT Support Specialist to provide on-site technical assistance when full-time engineers are unavailable

Key Responsibilities:

Provide on-site IT support for desktops, laptops, and peripheral devices.

Install, configure, and maintain hardware and software as per organizational standards. Perform IMAC (Install, Move, Add, Change)

activities for IT assets. Handle hardware and software troubleshooting, including break-fix support. Coordinate with OEM/vendors for hardware repairs, replacements, and escalations.

Manage and maintain IT inventory, including asset tracking and documentation. Perform system imaging for laptops and desktops. Support printer setup, troubleshooting, and network printer installations.

Assist in conference room setup, AV support, and meeting room technologies. Provide VIP/end-user support with high-touch service. Support Office 365-related issues and general user account troubleshooting.

Install and troubleshoot compliance/security software. Provide support for Mac devices alongside Windows systems. Ensure adherence to defined Service Level Agreements (SLAs). Document incidents, resolutions, and maintain knowledge base articles. Support after-hours activities, events, and recurring meetings when required.

Required Skills & Qualifications:

Strong knowledge of desktop/laptop troubleshooting and configuration. Hands-on experience with hardware support and peripheral devices.

Basic networking knowledge including DHCP, DNS, and LAN connectivity. Experience in printer/network printer setup and troubleshooting.

Familiarity with Office 365 support. Good communication and interpersonal skills.

Ability to work independently in a dynamic environment. Experience in inventory management and vendor coordination