IT Support Specialist

BluCruPH; Murcia; On-site; PHP 240,000 - 420,000; Full time

Job summary

BluCruPH is seeking an IT Support Specialist to provide reliable technical support for employees and systems. The role is suitable for someone with foundational to intermediate IT experience who enjoys solving problems and helping people.

You will handle day-to-day troubleshooting, maintain IT infrastructure, and escalate complex issues as needed, contributing to a smooth technology environment for the organization.

Qualifications

• 1-3 years of experience in IT support or helpdesk.
• Solid understanding of Windows operating systems.
• Experience with Microsoft 365.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).

Responsibilities

• Provide first- and second-line technical support via phone, email, ticketing system, or in person.
• Troubleshoot hardware, software, printer, and network connectivity issues.
• Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Create, manage, and reset user accounts (Active Directory, Microsoft 365, etc.).
• Install, update, and patch operating systems and applications.
• Support basic networking tasks (Wi-Fi, VPN, IP configuration, switches/routers troubleshooting).
• Document issues, resolutions, and procedures in the ticketing/knowledge base system.
• Escalate complex or unresolved issues to Level 3 IT staff or vendors.
• Assist with onboarding/offboarding of employee equipment and accounts.
• Maintain inventory of IT equipment and licenses.
• Follow security best practices (password policies, malware prevention, data backups).
• Provide friendly, clear communication to non-technical staff.

Skills

Windows OS

Microsoft 365

Networking basics

Active Directory

Troubleshooting

Customer service

Ticketing systems

Tools

Ticketing system

AD tools

Job description

About the Role

We're looking for a motivated IT Support Specialist to join our team and provide reliable technical support to our employees and systems. This role is ideal for someone with foundational to intermediate IT experience who enjoys solving problems, helping people, and keeping technology running smoothly. You'll handle day-to-day troubleshooting, elevate complex issues when needed, and help maintain our IT infrastructure.

What You'll Do

• Provide first- and second-line technical support via phone, email, ticketing system, or in person
• Troubleshoot hardware, software, printer, and network connectivity issues
• Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals
• Create, manage, and reset user accounts (Active Directory, Microsoft 365, etc.)
• Install, update, and patch operating systems and applications
• Support basic networking tasks (Wi-Fi, VPN, IP configuration, switches/routers troubleshooting)
• Document issues, resolutions, and procedures in the ticketing/knowledge base system
• Escalate complex or unresolved issues to Level 3 IT staff or vendors
• Assist with onboarding/offboarding of employee equipment and accounts
• Maintain inventory of IT equipment and licenses
• Follow security best practices (password policies, malware prevention, data backups)
• Provide friendly, clear communication to non-technical staff

What We're Looking For

Required:

• 1-3 years of experience in an IT support or helpdesk role
• Solid understanding of Windows operating systems
• Experience with Microsoft Office / Microsoft 365
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
• Familiarity with Active Directory user/group management
• Strong troubleshooting and problem-solving skills
• Excellent communication skills and a customer-service mindset
• Ability to prioritize and manage multiple support tickets