IT Specialist

CHEQ Software Testing; Philippines; On-site; PHP 260,000 - 420,000; Full time

Job summary

CHEQ Software Testing in the Philippines seeks an IT Support Specialist / System Administrator to maintain desktops, laptops, and network services. You will install operating systems, drivers, and essential software, plus onboard new staff and troubleshoot hardware, software, and connectivity issues.

The role requires 2+ years in IT support or system administration, a Bachelor's in IT/CS, strong problem-solving skills, and security awareness.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a four-year course.
• At least 2 years of experience in IT support, system administration, or a related role.
• Experience in IT asset management, user account administration, and security protocols.
• Proficiency in configuring and troubleshooting various operating systems and IT environments.

Responsibilities

• Set up and configure laptops, including operating systems, drivers, and essential software.
• Diagnose and resolve hardware, software, and network issues; perform system upgrades and optimizations.
• Maintain and manage IT assets, ensuring proper inventory, lifecycle tracking, and accountability.
• Deploy and configure devices for new employees, providing basic IT orientation.
• Administer user accounts, permissions, and security settings across IT systems.
• Manage cloud and on-premise environments, ensuring system availability, security, and compliance.
• Provide 1st and 2nd level IT support, troubleshooting hardware, software, and connectivity issues.
• Ensure adherence to IT policies, cybersecurity best practices, and conduct user training as needed.

Skills

Analytical thinking

Problem solving

Time management

Communication skills

Security awareness

Education

Bachelor's degree in Information Technology / Computer Science

Job description

Job Description

• Set up and configure laptops, including operating systems, drivers, and essential software
• Diagnose and resolve hardware, software, and network issues; perform system upgrades and optimizations
• Maintain and manage IT assets, ensuring proper inventory, lifecycle tracking, and accountability
• Deploy and configure devices for new employees, providing basic IT orientation
• Administer user accounts, permissions, and security settings across IT systems
• Manage cloud and on-premise environments, ensuring system availability, security, and compliance
• Provide 1st and 2nd level IT support, troubleshooting hardware, software, and connectivity issues
• Ensure adherence to IT policies, cybersecurity best practices, and conduct user training as needed

Job Description

• Set up and configure laptops, including operating systems, drivers, and essential software
• Diagnose and resolve hardware, software, and network issues; perform system upgrades and optimizations
• Maintain and manage IT assets, ensuring proper inventory, lifecycle tracking, and accountability
• Deploy and configure devices for new employees, providing basic IT orientation
• Administer user accounts, permissions, and security settings across IT systems
• Manage cloud and on-premise environments, ensuring system availability, security, and compliance
• Provide 1st and 2nd level IT support, troubleshooting hardware, software, and connectivity issues
• Ensure adherence to IT policies, cybersecurity best practices, and conduct user training as needed

Qualifications

• Graduate of a Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or any four-year course
• With at least 2 years of experience in IT support, system administration, or a related role
• Experience in IT asset management, user account administration, and security protocols
• Proficiency in configuring and troubleshooting various operating systems and IT environments
• Strong problem-solving skills in diagnosing hardware, software, and network issues
• Ability to prioritize tasks effectively and ensure business continuity

Key Skills And Attributes

• Strong analytical problem solving, and organizational skills
• Detail-oriented, proactive, and adaptable to evolving IT needs
• Ability to simplify technical concepts for non-technical users
• Excellent time management and multitasking abilities to handle multiple IT concerns efficiently
• Committed to IT security, compliance, and efficiency

Join us and be part of a dynamic team, ensuring seamless IT operations and security.