IT Support Officer

Ubiquity; Cagayan de Oro; Hybrid; PHP 180,000 - 300,000; Full time

Job summary

Ubiquity in the Philippines is seeking an IT Support Associate to join our team in Cagayan de Oro. The role involves providing user-facing support both in person and remotely, and assisting engineering teams with setting up and troubleshooting systems on the ground.

You will set up new equipment, support on-site operations, and collaborate with internal teams to ensure seamless IT services. This entry-level role emphasizes learning, reliability and timely problem-solving.

Qualifications

• 0 to 4 years of experience in a similar role providing technical support.

Responsibilities

• Should be able to handle basic and routine IT Support tasks.
• Should efficiently diagnose and troubleshoot technical issues reported.
• Should be able to provide first level of basic support on software and hardware.
• Should be able to work with various internal teams such as Operations, Workforce, MIS, etc.

Skills

English communication

Problem-solving

Attention to detail

Prioritization

Technical thinking

Education

Degree in Computer Science or Systems Engineering

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn't just a philosophy—it's the foundation of who we are and what we do. As a, you'll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

IT Support Associates are responsible of providing user-facing support both in person and remotely based on support tickets received and logged in the organization's ticketing system. Associates are also responsible of supporting engineering teams with setting up and troubleshooting systems on the ground. They provide technical support to all employees within the organization for both software and hardware related problems reported through our IT ticketing system and other support channels. Additionally, an IT Support Associate is responsible of setting up new equipment and support engineering teams in setting up/maintaining equipment on-site

What You'll Do:

• 1. Should be able to handle basic and routine IT Support tasks.
• 2. Should efficiently diagnose and troubleshoot technical issues reported
• 3. Should be able to provide first level of basic support on software and hardware
• 4. Should be able to work with various internal teams such as Operations, Workforce, MIS, etc.

What We're Looking For:

• 0 to 4 years of experience in a similar role providing technical support as IT Support Education
• Degree in Computer Science, Systems Engineering or with equivalent relevant experience. Skills/Knowledge/Abilities
• Effective communication - Intermediate to Advance English is a must due to the need of coordinating efforts with foreign team members at all levels.
• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritize and delegate
• Attention to detail is a plus
• Due to the nature of the role, moving and lifting heavy equipment (computers, network switches, peripherals, etc) is required.

Why Join Us?

Head:Access to career development programs that help you grow professionally and personally.

Heart:Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle:Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we're more than a workplace—we're a community that's invested in your success. If you're ready to make an impact and grow with us,