At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As aSales Support Assistant, you’llembody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.
What You’ll Do:
Sales Support
- Managing daily sales operations.
- Prepare quotations and order confirmations for customers.
- Maintain up-to-date knowledge of the company’s product lines, pricing, and customer- specific relationship needs.
- Support lead generation activities and reporting
Customer Relationship Management
- Respond promptly to customer inquiries via email, phone, and other communication channels.
- Maintain accurate customer records in CRM systems.
- Follow up on leads, quotes, and orders to ensure timely communication and high service standards.
- Support customer onboarding by sharing product information, samples, and marketing materials.
Order & Inventory Coordination
- Coordinate with the logistics and warehouse teams to ensure timely and accurate orderfulfillment.
- Track and update order statuses for customers and the sales team.
- Monitor stock levels and flag potential shortages to the sales and inventory teams.
Reporting & Documentation
- Generate sales activity reports as needed.
- Maintain accurate and organized records of sales transactions and correspondence.
- Assist in preparing sales presentations and materials for meetings, trade shows, or events.
What We’re Looking For:
- High school diploma or equivalent required; associate or bachelor’sdegree in business or related field preferred.
- 1–2 years of experience in sales support, customer service, or administrative roles (experience in foodservice or packaging industry is a plus).
- Strong organizational and multitasking skills.
- Excellent verbal and written communication skills.
- Proficient in MS Office Suite and CRM software.
- Interest or experience
Core Competencies
- Customer-Centric Mindset: Understand and prioritize customer needs.
- Attention to Detail: Ensure accuracy in orders, pricing, and communication.
- Team Collaboration: Work closely with cross-functional teams including Logistics,
- Inventory Control, Purchasing and Operations Teams.
- Adaptability: Handle changing priorities and multiple tasks in a fast-paced environment.
Why Join Us?
Head: Access to career development programs that help you grow professionally and personally.
Heart: Be part of a people-first culture that values your contributions and supports your aspirations.
Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.
At Ubiquity, we’re more than a workplace-we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us,