IT Helpdesk Specialist (Entry-Level Friendly)

Titanium Systems Technologies Inc.; Angeles; On-site; PHP 180,000 - 240,000; Full time

Job summary

Titanium Systems Technologies Inc. in the Philippines is seeking an entry-level IT-focused professional to join our operations team.

You’ll be the first line of support, respond to user tickets, troubleshoot issues, and document cases to keep systems running smoothly. Open to fresh graduates and career shifters, this role emphasizes problem-solving, clear communication, and hands-on experience with real-world software and processes.

Qualifications

• Background in IT or related field or strong interest in tech.
• Strong problem-solving skills and enjoy figuring things out.
• Clear and professional communication, written and verbal.
• Organized and detail-oriented, with documentation focus.
• Open to fresh graduates and career shifters.

Responsibilities

• Respond to support tickets and occasional calls from users.
• Troubleshoot issues and guide users through step-by-step solutions.
• Document cases clearly and keep records up to date.
• Work with internal teams to resolve complex concerns.
• Identify recurring issues and suggest improvements.
• Help maintain smooth day-to-day system and process operations.

Skills

Problem solving

Communication

Organization

Education

Background in IT/CS

Job description

We’re looking for someone who enjoys solving problems, helping people, and figuring things out — someone with an IT mindset, even if you’re early in your career.

This role sits at the intersection of technology, customer support, and operations. You’ll be the first line of support for users, helping resolve issues, guide them through processes, and make things work better every day.

What You’ll Do

• Respond to support tickets and occasional calls from users
• Troubleshoot issues and guide users through step-by-step solutions
• Document cases clearly and keep records up to date
• Work with internal teams to elevate and resolve more complex concerns
• Identify recurring issues and suggest improvements
• Help maintain smooth day-to-day system and process operations

What We’re Looking For

• Background in IT, Computer Science, or any related field (or strong interest in tech)
• Strong problem-solving skills — you enjoy figuring things out
• Clear and professional communication (written and verbal)
• Organized and detail-oriented
• Comfortable working with systems, tools, and documentation
• Open to fresh graduates and career shifters

What You’ll Gain

• Hands-on experience in real-world systems and operations
• Exposure to how software and support teams work together
• A strong foundation in troubleshooting, communication, and process thinking
• Opportunity to grow into more specialized or technical roles over time

Why Join Us

We’re a growing team where learning, ownership, and collaboration matter. If you’re someone who wants to build a strong foundation in tech and operations, this is a great place to start.