IT Support & Network Systems Specialist

Advanced Energy

Cavite City

On-site

PHP 300,000 - 420,000

Full time

14 days+

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Job summary

Advanced Energy Industries, Inc. is seeking an IT Support Analyst in Rosario, Cavite. The role provides comprehensive technical support for hardware, software, network, and server-related issues for end users, covering desktops, laptops, printers, and mobile devices.

You will deliver Level 2/3 support for AE Infrastructure and report to the IT Manager. The candidate should have a Bachelor's degree in IT and at least 2 years in LAN, network, servers, and PC experience, with strong English

Qualifications

Bachelor's degree in Information Technology.
2 years of LAN, Network, Servers and PC experience.
Proficient in Microsoft Windows OS, Outlook, Office, Active Directory (domain accounts & DHCP), and end-user device setup for desktops, laptops, and mobile devices (iOS/Android).
Strong experience in network and infrastructure support, including wired/wireless LANs, Dell Servers, VxRail, Nutanix, Cisco 9300 switches, VOIP (Cisco), access points, and printer/multifunction device configuration and troubleshooting.
Excellent English communication skills (oral and written), with a patient, customer-focused, and service-oriented approach.
Willing to work onsite in Rosario, Cavite.

Responsibilities

Receive, respond to, troubleshoot, and resolve IT technical issues for internal customers in a timely and professional manner.
Log, monitor, escalate, resolve, and close incidents and requests using the Service Desk system.
Provide desktop and end-user support, including PC problem tracking, diagnostics, and courteous resolution.
Install, configure, update, and maintain software, PCs, printers, switches, servers, copiers, and related IT equipment.
Deploy new PCs, manage PC roll-downs, and maintain accurate IT asset records, inventories, and loaner systems.
Escalate advanced technical issues to appropriate support resources and collaborate with managers and team leads on priorities.
Coordinate closely with IT vendors, suppliers, and the Purchasing team for evaluation and procurement of IT and network equipment.
Support users with IT requirements, onboarding and training, manufacturing systems, and ensure compliance with quality, safety, and organizational policies.