Tech Support Engineer - Field IT & End-User Specialist

Safc; Cabanatuan; On-site; PHP 200,880 - 234,360; Full time

Job summary

Safc is seeking a Technical Support Engineer based in Cabanatuan, Philippines. In this role, you will provide timely technical assistance for internal systems, hardware, and software.

Your responsibilities include diagnosing IT issues, supporting end-users, and maintaining system integrity. Ideal candidates should possess a bachelor’s degree in information technology and 1-2 years of relevant experience.

Strong communication skills and willingness to perform fieldwork are essential.

Qualifications

• 1 - 2 years experience in technical support, helpdesk, or IT operations.
• Willing to do fieldwork, preferably with a motorcycle.
• Strong communication and problem-solving skills.

Responsibilities

• Diagnose and resolve hardware, software, and network problems.
• Install and configure operating systems, applications, and devices.
• Assist with login issues and provide guidance on internal tools.

Skills

Troubleshooting

Basic networking

Windows OS

Printer troubleshooting

User account management

Communication

Education

Bachelor’s degree in IT or related field

Tools

Ticketing platforms (e.g., Jira, ServiceNow)

Remote desktop tools

Job description

Safc is seeking a Technical Support Engineer based in Cabanatuan, Philippines. In this role, you will provide timely technical assistance for internal systems, hardware, and software.

Your responsibilities include diagnosing IT issues, supporting end-users, and maintaining system integrity. Ideal candidates should possess a bachelor’s degree in information technology and 1-2 years of relevant experience.

Strong communication skills and willingness to perform fieldwork are essential.