It Support Analyst

Advanced Energy; Calamba; On-site; PHP 335,000 - 469,000; Full time

Job summary

Advanced Energy is seeking an IT Support Analyst to provide comprehensive hardware, software, network, and server support to internal users in our Laguna/Calamba area facility. The role covers desktops, laptops, printers, and mobile devices, with Level 2/3 support for AE Infrastructure as needed.

Ideal candidates will have a Bachelor's in IT with MCP/MCSE/CCNA and 2+ years of LAN, network, servers, and PC experience; strong English communication is essential.

Qualifications

• Bachelors degree in Information Technology or related field.
• ITIL Certification is a plus.
• 2+ years of LAN, network, servers and PC experience.

Responsibilities

• Respond to and troubleshoot IT issues for internal customers.
• Log, monitor, escalate, and close incidents using the Service Desk system.
• Provide desktop and end‑user support for PCs, laptops, and mobile devices.
• Install, configure, update, and maintain software and IT hardware.
• Deploy new PCs and maintain IT asset records and inventories.
• Escalate advanced issues to appropriate teams and coordinate with IT vendors.
• Assist with onboarding, training, and compliance with policies.

Skills

Customer support

Windows OS

AD/DHCP

Network troubleshooting

Education

Bachelors degree in Information Technology

Tools

ServiceNow

Dell Servers

Cisco 9300

Job description

Job Description:

About Advanced Energy

Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energys employees worldwide.

Job Summary

The IT Support Analyst provides comprehensive technical support for hardware, software, network, and server‑related issues encountered by end users. This role supports a wide range of IT assets, including desktops, laptops, monitors, keyboards, printers, wireless scanners, mobile devices, Wi‑Fi access, and other peripherals. The position also delivers Level 2/Level 3 support for AE Infrastructure (servers and IT infrastructure) as required. The IT Support Specialist reports directly to the IT Manager.

Key Responsibilities

• Receive, respond to, troubleshoot, and resolve IT technical issues for internal customers in a timely and professional manner.
• Log, monitor, elevate, resolve, and close incidents and requests using the Service Desk system.
• Provide desktop and end‑user support, including PC problem tracking, diagnostics, and courteous resolution.
• Install, configure, update, and maintain software, PCs, printers, switches, servers, copiers, and related IT equipment.
• Deploy new PCs, manage PC roll‑downs, and maintain accurate IT asset records, inventories, and loaner systems.
• Escalate advanced technical issues to appropriate support resources and collaborate with managers and team leads on priorities.
• Coordinate closely with IT vendors, suppliers, and the Purchasing team for evaluation and procurement of IT and network equipment.
• Support users with IT requirements, onboarding and training, manufacturing systems, and ensure compliance with quality, safety, and organizational policies.

Qualifications

• Bachelors degree in Information Technology Field with MCP, MCSA, MCSE, MCITP, CCNA. ITIL Certification.
• With 2 years of LAN, Network, Servers and PC experiences.
• Proficient in Microsoft Windows OS, Outlook, Office, Active Directory (domain accounts & DHCP), and end‑user device setup for desktops, laptops, and mobile devices (iOS/Android).
• Strong experience in network and infrastructure support, including wired/wireless LANs, Dell Servers, VxRail, Nutanix, Cisco 9300 switches, VOIP (Cisco), access points, and printer/multifunction device configuration and troubleshooting.
• Skilled in ground‑up deployment, configuration, maintenance, and repair of laptops, desktops, and network‑connected peripherals.
• Strong analytical, troubleshooting, and problem‑solving skills with the ability to diagnose issues effectively.
• Excellent English communication skills (oral and written), with a patient, customer‑focused, and service‑oriented approach.

Preferred Qualifications

• Preferred (MCSE) MCITP or CCNA certification.
• 1 year plus years experience working with both networking and Micorosoft systems.
• 1 year supporting Active Directory and servers in a production environment.
• Experience in using Srvice Desk Tool such as Service Now.
• Wired and Wireless network design and implementation

Compensation

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.

Equal Employment Opportunity (EEO)

Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.

We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173, also known as the Data Privacy Act of 2012.

Requirements: