IT Support Engineer - Cebu

House of I.T; Mandaue; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

SSS, Philhealth, and Pag-IBIG

13th-month pay

Medical Insurance (HMO)

Performance Bonus & Rewards

Company Social Activities

Job summary

House of I.T is seeking an IT Support Engineer in Mandaue, Central Visayas, Philippines. The role focuses on providing email and remote technical support, resolving customer issues, and maintaining ticketing systems. Candidates should have a degree in Information Technology or similar fields, with knowledge of troubleshooting and networking. The position offers benefits like medical insurance, paid leaves, and numerous company perks. Join a growing Australian IT company with a diverse clientele worldwide!

Qualifications

• Must be a graduate of a BS in Information Technology, Computer Science, or related courses.
• Knowledge or experience with ticketing systems and troubleshooting.
• Available to work onsite with a rotating schedule.

Responsibilities

• Provide email support for technical advisory and remote support services.
• Process and resolve customer complaints on technical aspects.
• Check pending tickets and ensure completion within the ticketing system.

Skills

Technical support

Networking

Troubleshooting

Ticketing systems

Education

BS in Information Technology or related courses

Job description

About the job IT Support Engineer - Cebu

COMPANY DETAILS

"House of I.T - Making I.T Easy"

HOUSE OF I.T is an Australian I.T Company with clients across Australasia, the US & Europe. We provide superior professional expertise and comprehensive solutions for complete IT needs, including IT development, implementation, and maintenance services. We also provide excellent support for data entry, IT security, website hosting, backup, and disaster recovery, as well as internal projects to support our own growing business.

Check the House of I.T group of companies at:

• A.S Online Consulting Inc.
• Total Back Office Solutions Inc.
• YAMES Holdings Inc.

JOB QUALIFICATIONS

• Must be a graduate of a BS in Information Technology, Computer Science, Information and Communications Technology, or any related courses
• Knowledge or experience with ticketing systems, networking, troubleshooting, and technical support
• With less than a year of relevant work experience
• Available to work onsite
• Willing to accept a rotating schedule

DUTIES AND RESPONSIBILITIES

• Provide email support for technical advisory and remote technical support services.
• Processes and resolves concerns and complaints of customers on technical aspects of the product.
• Ensures to meet goals set for all metrics as required by the Client.
• Check the designated queue in Autotask to see if a ticket has been assigned to you.
• Update the ticket as soon as you work on it.
• Check pending tickets and make sure that it is completed within the specified Ticketing system.
• Make sure all troubleshooting steps are done and documented in Autotask for complete resolution.

COMPANY BENEFITS/PERKS:

• SSS, Philhealth, and Pag-IBIG
• Use of the Company's Computer after shift
• 13th-month pay
• Medical Reimbursement on First pay day
• Paid Paternity Leave
• Paid Bereavement Leave with Cash Assistance
• Anniversary Leave plus Cash award and Certificate (additional paid leave & cash award for every year of service)
• Merchandize items for Regularization, Birthdays, and Anniversary Celebrants
• Free Parking
• Free Coffee
• Medical Insurance (HMO)
• Dental Reimbursement
• Educational Assistance Benefit
• Referral Program
• Salary Loan
• Learning and Development
• Performance Bonus & Rewards
• Company Social Activities (Christmas Party, Tree Planting, Feeding Program, Team Building, Sports Fest, etc.)

For more information about our company, visit our website: www.houseofit.com.au

NOTE:

1. NBI Clearance (Not Expired or Proof of Application) is REQUIRED upon Job Application.

2. For us to progress your application, please complete these forms.