Junior IT HelpDesk | Cebu or Davao (Hybrid)

Ethossupport; Davao City; Hybrid; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunity for career growth

Collaborative team environment

Job summary

A global BPO organization is seeking a Junior IT Support Analyst in the Philippines (Cebu or Davao). The successful candidate will provide technical support, troubleshoot issues, and assist in managing IT systems. This role is perfect for candidates eager to grow their skills and gain hands-on experience. Competitive salary and benefits package, with ample opportunities for career advancement in a supportive work environment.

Qualifications

• Some experience in IT support or technical support is acceptable.
• Basic understanding of networking concepts including protocols and firewalls.
• Awareness of IT security principles and common risks.

Responsibilities

• Provide first-level technical support for hardware and software issues.
• Troubleshoot and resolve common IT problems, escalating complex issues.
• Install and maintain computer systems, applications, and IT equipment.
• Log and track incidents in a ticketing system.
• Support basic systems administration tasks.

Skills

Basic working knowledge of Windows operating systems

Basic working knowledge of macOS operating systems

Strong troubleshooting and problem-solving skills

Willingness to learn new technologies

Good communication and interpersonal skills

Education

Associate’s degree or coursework in Computer Science

Tools

Azure Active Directory

Microsoft Office 365

Google Workspace

Remote desktop or remote support tools

Job description

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Junior IT HelpDesk | Cebu or Davao (Hybrid)

Job Summary

We are looking for a Junior IT Support Analyst to join our IT team and provide day-to-day technical support to our users. This is an excellent opportunity for someone early in their IT career who is eager to learn, grow their technical skills, and gain hands‑on experience across a wide range of IT systems and technologies. The successful candidate will assist in troubleshooting technical issues, supporting IT infrastructure, and delivering reliable, customer‑focused IT support.

Key Responsibilities

• Provide first‑level technical support for hardware, software, and basic network issues.
• Troubleshoot and resolve common IT problems, escalating complex issues when necessary.
• Install, configure, and maintain computer systems, applications, and IT equipment.
• Assist with user account management, access permissions, and authentication tools.
• Log, track, and update incidents and service requests using a ticketing system.
• Support basic system administration tasks, including updates, configurations, and security settings.
• Assist with network‑related tasks such as basic LAN/WAN troubleshooting and device setup.
• Help maintain IT security standards and follow best practices.
• Support and assist with basic CCTV, biometric, and door access system installations when required.
• Stay informed about current IT trends and emerging technologies and apply learnings on the job.

Required Skills

• Associate’s degree or coursework in Computer Science, Information Technology, or a related field.
• Some experience in IT support, helpdesk, technical support, or a related role (internship or entry‑level experience is acceptable).
• Basic working knowledge of Windows and macOS operating systems.
• Familiarity with one or more of the following tools or platforms:
  • Azure Active Directory
  • Microsoft Office 365
  • Multi‑Factor Authentication (MFA)
  • Google Workspace
  • Slack
  • Remote desktop or remote support tools
• Basic understanding of networking concepts, including network protocols, firewalls, and LAN/WAN environments.
• Awareness of IT security principles and common system and network risks.
• Willingness to learn new technologies and follow IT best practices.
• Strong troubleshooting and problem‑solving skills.

Desired Skills

• Basic knowledge or exposure to CCTV systems, biometrics, or door access controls.
• Good communication and interpersonal skills, with the ability to support non‑technical users.
• Ability to work independently and collaboratively within a team.
• Strong attention to detail and a customer‑service mindset.
• Enthusiasm for learning and growing within an IT support or infrastructure role.

About the Company

Ethos Support is a recognized global business process outsourcing (BPO) organization that goes beyond the conventional, delivering exceptional value and specializing in Customer Support, Tech Support, Customer Success, and Back Office Support. Known as the world’s most flexible BPO, Ethos Support is committed to aiding businesses in simplifying their Customer Experience (CX) processes and achieving faster scalability. Our comprehensive approach includes taking charge of our clients’ new support team’s training and onboarding process, freeing up their resources, and accelerating their business growth. Whether starting from scratch or looking to enhance an existing process, partnering with Ethos Support will streamline our clients’ CX operations and provide superior support to their customers. We put people first, fostering a healthy, supportive work environment that reduces churn rates and boosts performance metrics. Our inclusive support culture makes us the employer of choice for top talent, offering a rewarding career path for all employees.

Why Work With Us?

• Competitive salary and benefits package.
• Opportunity for career growth and professional development.
• A collaborative and inclusive team environment.
• A chance to make a real impact in a rapidly growing company.

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