Technical Support Engineer (Cebu)

Integrated Computer Systems, Inc.; Mandaluyong; On-site; PHP 334,800 - 558,000; Full time

Job summary

A technology services company in Mandaluyong, Philippines, is seeking a Technical Support Engineer. The role includes providing technical assistance for entry-level IT-based products, resolving customer issues, and performing on-site diagnosis of technical problems. Candidates must have a degree in a computer-related field and preferably at least one year of relevant experience, though fresh graduates with internship exposure are welcome. Strong communication skills and a customer-oriented mindset are essential.

Qualifications

• Degree holder; associate; diploma in any computer-related course.
• At least 1 year working experience in hands-on technical support.
• Strong customer service orientation and above-average communication skills.

Responsibilities

• On-site diagnosis and troubleshooting of technical problems.
• Preventive maintenance of PCs, laptops, and printers.

Skills

Technical support

Customer service

Troubleshooting

Communication

Education

Degree in computer-related course

Job description

Technical Support Engineer (Cebu)

Under the direction of the CSD Supervisor or Manager, provide technical service and support to relevant customers by:

• Being the resource person on entry-level IT-based products and solutions.
• Doing evaluation and testing on entry-level IT products.
• Provide resolution to escalated problems on supported entry-level IT products and software.

Responsibilities

• To do on-site diagnosis, isolation and assessment of computer related technical problems; troubleshooting and preventive maintenance of PCs, laptops and printers.

Qualifications

• A degree holder; associate; diploma in any computer-related course.
• At least one (1) year working experience in hands‑on technical support, preferably in an IT or related industry.
• Above average communication skills and with strong customer service orientation.
• Fresh graduates are welcome to apply, provided with related exposure during their internship.