IT Support Engineer

Adventus PH; Philippines; On-site; PHP 190,000 - 257,000; Full time

Job summary

Adventus PH is seeking a capable IT support professional to provide on-site and remote technical assistance for end-users across client environments. You’ll deploy, maintain and upgrade computer systems including hardware, software, OS, and network components, while ensuring reliable service delivery.

The ideal candidate will have hands-on experience with Windows OS, AD, Office 365, and Intune, plus strong problem-solving and customer-facing skills.

Qualifications

• Experience with Windows OS, AD, Office 365.
• 2-3 years of relevant working experience, preferably from an SI environment.
• Strong problem-solving skills and a positive attitude.
• Good coordination and communication with internal and external customers.
• Ability to work independently with minimum supervision.
• Excellent customer management skills.
• Entry-level candidates are welcome to apply.

Responsibilities

• Provide on-site and/or remote technical assistance to end-users, diagnosing and troubleshooting technical problems.
• Deploy, maintain, upgrade, and support client computer systems (hardware, software, OS, network, etc.).
• Configure and administer Windows OS, AD, Office 365, Intune, and manage patching & file servers.
• Maintain high user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
• Manage IT assets and perform other adhoc duties as assigned.
• Knowledge of ITSM or ITIL is an added advantage.

Skills

Windows OS

Active Directory

Office 365

Intune

Problem solving

Customer service

Communication

Tools

Intune

Windows Server

Patch management

Active Directory

Office 365

Job description

Provide technical support and IT solutions for end-users at Adventus, a global ICT provider.

Your Role:

Key responsibilities include:

• Provide on-site and/or remote technical assistance to end-users, diagnosing and troubleshooting technical problems.
• Deploy, maintain, upgrade, and support client computer systems (hardware, software, OS, network, etc.).
• Configure and administer Windows OS, AD, Office 365, Intune, and manage patching & file servers.
• Maintain high user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
• Manage IT assets and perform other adhoc duties as assigned.
• Knowledge of ITSM or ITIL is an added advantage.

About You:

The ideal candidate will have:

• Good knowledge of Windows OS, AD, Office 365.
• 2-3 years of relevant working experience, preferably from an SI environment.
• Strong problem-solving skills and a positive attitude.
• Good coordination and communication skills with internal and external customers.
• Ability to work independently with minimum supervision.
• Excellent customer management skills.
• Entry-level candidates are welcomed to apply.

Compensation & Benefits:

The position offers a salary of ₱17,000 - ₱23,000 a month.

Training & Development:

Opportunities for professional development and skill enhancement are available.

Career Progression:

Potential for career advancement within the company based on performance and experience.