IT Support Engineer (L2)

Adventus; La Union; On-site; PHP 279,000 - 334,800; Full time

Job summary

Adventus, based in the Philippines, is seeking a technical support specialist to provide on-site and remote assistance. The ideal candidate will maintain user satisfaction by diagnosing and troubleshooting issues, and deploying systems including Windows OS and Office 365.

Responsibilities include managing IT assets and performing adhoc duties. This full-time position offers a monthly salary between ₱25,000 and ₱30,000. Join Adventus and be part of an innovative environment enhancing customer experiences.

Qualifications

• Experience in providing on-site and remote technical assistance.
• Familiarity with Windows OS, AD, Office 365, Intune configuration.
• Knowledge of ITSM or ITIL is an advantage.

Responsibilities

• Provide technical assistance to end-users.
• Deploy and maintain client computer systems.
• Manage IT assets and fulfill adhoc duties.

Job description

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace.

With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.

₱25,000 - ₱30,000 a month

Job Description

• Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned
• Knowledge of ITSM or ITIL will be an added advantage