IT Support Engineer (Start ASAP)

MMSU Global Association, Inc.; Makati; On-site; PHP 189,720 - 256,680; Full time

Benefits offered by this job

Opportunities for professional development

Potential career advancement

Job summary

A global ICT provider seeks a Technical Support Specialist to provide technical assistance to end-users. Responsibilities include diagnosing problems, deploying and upgrading client systems, and managing IT assets. Candidates should have a strong knowledge of Windows OS, AD, and Office 365, along with relevant experience. This position offers a competitive salary ranging from ₱17,000 to ₱23,000 monthly and opportunities for professional development and career advancement.

Qualifications

• 2-3 years of relevant working experience, preferably from an SI environment.
• Entry-level candidates are welcome to apply.
• Ability to work independently with minimum supervision.

Responsibilities

• Provide on-site and/or remote technical assistance to end-users.
• Deploy, maintain, upgrade, and support client computer systems.
• Configure and administer Windows OS, AD, and Office 365.

Skills

Knowledge of Windows OS

Active Directory (AD)

Office 365

Problem-solving skills

Customer management skills

Communication skills

ITSM or ITIL knowledge

Job description

Provide technical support and IT solutions for end-users at Adventus, a global ICT provider.

Your Role:

Key responsibilities include:

• Provide on-site and/or remote technical assistance to end-users, diagnosing and troubleshooting technical problems.
• Deploy, maintain, upgrade, and support client computer systems (hardware, software, OS, network, etc.).
• Configure and administer Windows OS, AD, Office 365, Intune, and manage patching & file servers.
• Maintain high user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
• Manage IT assets and perform other adhoc duties as assigned.
• Knowledge of ITSM or ITIL is an added advantage.

About You:

The ideal candidate will have:

• Good knowledge of Windows OS, AD, Office 365.
• 2-3 years of relevant working experience, preferably from an SI environment.
• Strong problem-solving skills and a positive attitude.
• Good coordination and communication skills with internal and external customers.
• Ability to work independently with minimum supervision.
• Excellent customer management skills.
• Entry-level candidates are welcomed to apply.

Compensation & Benefits:

The position offers a salary of ₱17,000 - ₱23,000 a month.

Training & Development:

Opportunities for professional development and skill enhancement are available.

Career Progression:

Potential for career advancement within the company based on performance and experience.

This job may close before the stated closing date, you are encouraged to apply as soon as possible.