IT Support Engineer (Start ASAP)

Upcap; Makati; On-site; PHP 189,720 - 256,680; Full time

Benefits offered by this job

Opportunities for professional development

Potential for career advancement

Job summary

A global ICT provider in Metro Manila is seeking a Technical Support professional to provide IT solutions for end-users. Responsibilities include diagnosing technical issues and supporting client systems. Ideal candidates should have good knowledge of Windows OS and 2-3 years of relevant experience, though entry-level candidates are welcomed. Competitive salary of ₱17,000 - ₱23,000 monthly offered.

Qualifications

• Good knowledge of Windows OS, AD, Office 365.
• 2-3 years of relevant working experience, preferably from an SI environment.
• Strong problem-solving skills and a positive attitude.
• Good coordination and communication skills with internal and external customers.
• Ability to work independently with minimum supervision.
• Excellent customer management skills.
• Entry-level candidates are welcomed to apply.

Responsibilities

• Provide on-site and/or remote technical assistance to end-users, diagnosing and troubleshooting technical problems.
• Deploy, maintain, upgrade, and support client computer systems (hardware, software, OS, network, etc.).
• Configure and administer Windows OS, AD, Office 365, Intune, and manage patching & file servers.
• Maintain high user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
• Manage IT assets and perform other adhoc duties as assigned.

Job description

Your Role:

Provide technical support and IT solutions for end-users at Adventus, a global ICT provider.

Key responsibilities include:

• Provide on-site and/or remote technical assistance to end-users, diagnosing and troubleshooting technical problems.
• Deploy, maintain, upgrade, and support client computer systems (hardware, software, OS, network, etc.).
• Configure and administer Windows OS, AD, Office 365, Intune, and manage patching & file servers.
• Maintain high user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
• Manage IT assets and perform other adhoc duties as assigned.
• Knowledge of ITSM or ITIL is an added advantage.

About You:

The ideal candidate will have:

• Good knowledge of Windows OS, AD, Office 365.
• 2-3 years of relevant working experience, preferably from an SI environment.
• Strong problem-solving skills and a positive attitude.
• Good coordination and communication skills with internal and external customers.
• Ability to work independently with minimum supervision.
• Excellent customer management skills.
• Entry-level candidates are welcomed to apply.

Compensation & Benefits:

The position offers a salary of ₱17,000 - ₱23,000 a month.

Training & Development:

Opportunities for professional development and skill enhancement are available.

Career Progression:

Potential for career advancement within the company based on performance and experience.

How to Apply:

Submit your application through the link from the company portal, ensuring all required information is included.

This job may close before the stated closing date, you are encouraged to apply as soon as possible.