IT Staff

Beyond Infinity Connection Philippines, Inc.; Philippines; On-site; PHP 240,000 - 300,000; Full time

Job summary

Beyond Infinity Connection Philippines, Inc. seeks an IT Support Specialist to maintain the company’s network, intranet, and internet systems, and to support users and peripherals.

The role includes license management, software updates, and coordinating with service providers for maintenance. The ideal candidate holds a related Bachelor's degree and at least 1 year of IT experience, with strong analytical and communication skills and the ability to work independently or in a team.

Qualifications

• Bachelor's degree in a related field.
• 1+ year of IT work experience preferred; fresh graduates considered.
• Strong analytical and problem-solving skills with networking and troubleshooting abilities.
• Good understanding of ICT systems, tools and best practices.
• Familiar with ICT policies, procedures and security guidelines.
• Excellent oral and written communication skills.
• Able to work independently and in a team.
• Demonstrates responsibility, confidentiality and attention to detail.

Responsibilities

• Maintains and monitors the network system, intranet and internet system in good condition.
• Ensures computer units and peripherals are well-maintained with regular preventive maintenance.
• Coordinates with service providers for maintenance of peripherals such as printers and scanners.
• Maintains software licenses and updates; ensures applications are properly installed and updated.
• Provides technical support to all users and records support activities.
• Monitors backup activity of the file server according to schedule.
• Supports teammates in their tasks and department improvement projects.
• Maintains 6S in the working area while providing technical support.
• Adheres to ICT policies and procedures.
• Maintains good working relations with peers and superiors.

Skills

Networking

Hardware troubleshooting

Software troubleshooting

ICT applications

Analytical skills

Communication skills

Education

Bachelor's degree in Computer Engineering, Information Technology, Computer Science, or a related field

Job description

About the role

This role involves maintaining and monitoring the company's network system, intranet, internet system, computer units, and peripherals to ensure they are in good working condition. The position requires providing technical support to users, managing software licenses and updates, monitoring backup activities, and coordinating with service providers for maintenance of computer peripherals.

Key responsibilities

• Maintains and monitors that the network system, intranet and internet system of the company is in good working condition

• Maintains and monitors that the company's computer units and peripherals are in good working condition and proper preventive maintenance is conducted on a regular basis or as per schedule

• Coordinates with service providers for the maintenance of the company's computer peripherals such as printers, scanners and the like

• Maintains and monitors that the company's computer software licenses, software applications are properly installed and that updates are regularly done

• Provides the necessary technical support to all users of the company's network system and computerized applications system and records all technical support provided to the users

• Monitors back-up activity of the company's file server based on set back-up schedule

• Provides support to other team members in the execution of their assigned tasks and in pursuing department improvement activities / projects

• Maintains 6S in designated working area and in providing technical support to users

• Adheres and implements the company's ICT policies and procedures

• Maintains good working relations with peers and superiors

About you

• Bachelor's degree in Computer Engineering, Information Technology, Computer Science, or a related field

• At least one (1) year of relevant work experience in an IT Department; fresh graduates with strong technical skills may also be considered

• Strong analytical and problem-solving skills, with proficiency in computer programming, networking, hardware/software troubleshooting, and other IT applications

• Good understanding of information and communication technology (ICT) systems, tools, and best practices

• Must be familiar with the organization's ICT policies, procedures, and security guidelines

• Excellent oral and written communication skills, with the ability to communicate effectively with users and colleagues at different levels

• Demonstrates a positive work attitude, professionalism, initiative, and willingness to learn

• Ability to work independently as well as collaboratively in a team environment

• Strong sense of responsibility, confidentiality, and attention to detail